FATAL ERROR

[evercel1]

After working on Building System 3 software for a few minutes and choosing an orbit command,
the software stops functioning and gets a fatal error. This is what I get: "FATAL ERROR: Unhandled
Access Violation Reading 0x0000 Exception at 0a". Can somebody tell me what to do or is this
a bug of the software. Thanks.

[Anonymous]

Evercel1,

My first thought is that you might have hardware acceleration running. If
you do, have you tried disabling it? What is the OS you are using? Is it
up-to-date for service packs? Can you consistently reproduce the crash? If
so, please provide a detailed set of steps.

Thanks!
Aaron Gardner
Autodesk BSD

"evercel1" wrote in message
news:f15d39f.-1@WebX.maYIadrTaRb...
> After working on Building System 3 software for a few minutes and choosing
an orbit command,
> the software stops functioning and gets a fatal error. This is what I get:
"FATAL ERROR: Unhandled
> Access Violation Reading 0x0000 Exception at 0a". Can somebody tell me
what to do or is this
> a bug of the software. Thanks.

[evercel1]

I have Windows 2000 and I don't have a hardware accelerator. PC support changed
my video card with 128 MB and still I had this fatal error. Also our support
people always updates our software.

[Anonymous]

Edmundo,

Hardware Acceleration for ABS can be turned on in Format > Options > System
Tab > Properties Button > with the Software or Hardware radio button.
Please confirm that this is set to Software.

For the crash with orbit, is it specific to a single dwg file or are you
having this problem with all dwg files? If this is specific to a single dwg
file, please send me the dwg file at aaron.gardner@autodesk.com. Also
include the exact steps you followed to repeat the crash.

Thanks!
Aaron Gardner
Autodesk Building Solutions Division

"evercel1" wrote in message
news:f15d39f.1@WebX.maYIadrTaRb...
> I have Windows 2000 and I don't have a hardware accelerator. PC support
changed
> my video card with 128 MB and still I had this fatal error. Also our
support
> people always updates our software.