AutoCAD MEP General Discussion

AutoCAD MEP General Discussion

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Member
kkenworthy
Posts: 4
Registered: ‎03-23-2011
Message 1 of 2 (342 Views)

Computer crash during install

342 Views, 1 Replies
06-22-2013 10:15 AM

I was installing AutoCad MEP 2013 and during the install muy computer crashed. After restarting my computer, 2013 MEP looked like it had been installed. I was wrong, when I clicked on the short cut nothing. So I went to uninstall it and I would get error messages saying it couldn't find a couple of files and I wasn't able to uninstalled the software. I then went about getting it off my computer by deleting all the folder on my hard drive. After that I tried to install MEP but my computer says it still installed. I need to know how I can get this problem fixed.

Product Support
dembkod
Posts: 680
Registered: ‎05-26-2010
Message 2 of 2 (321 Views)

Re: Computer crash during install

06-24-2013 06:02 AM in reply to: kkenworthy

kkenworthy,

 

Hello. It sounds like some errant registry keys are causing an issue with your installation. I would run the Microsoft Fixit utility to scan the installer database and remove the leftover registry keys.
The MS Fixit tool is located here:
http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

Thank you for taking part in our community!

 

David Dembkoski

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