AutoCAD MEP General Discussion

AutoCAD MEP General Discussion

Reply
Member
kkenworthy
Posts: 4
Registered: ‎03-23-2011
Message 1 of 2 (315 Views)

Computer crash during install

315 Views, 1 Replies
06-22-2013 10:15 AM

I was installing AutoCad MEP 2013 and during the install muy computer crashed. After restarting my computer, 2013 MEP looked like it had been installed. I was wrong, when I clicked on the short cut nothing. So I went to uninstall it and I would get error messages saying it couldn't find a couple of files and I wasn't able to uninstalled the software. I then went about getting it off my computer by deleting all the folder on my hard drive. After that I tried to install MEP but my computer says it still installed. I need to know how I can get this problem fixed.

Product Support
dembkod
Posts: 509
Registered: ‎05-26-2010
Message 2 of 2 (294 Views)

Re: Computer crash during install

06-24-2013 06:02 AM in reply to: kkenworthy

kkenworthy,

 

Hello. It sounds like some errant registry keys are causing an issue with your installation. I would run the Microsoft Fixit utility to scan the installer database and remove the leftover registry keys.
The MS Fixit tool is located here:
http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

Thank you for taking part in our community!

 

David Dembkoski

ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions to get help installing your software.

New AutoCAD MEP Category!

The AutoCAD MEP forum has moved into it's very own category page, and can no longer be found within the Additional Product Forums.