AutoCAD Mechanical General Discussion

AutoCAD Mechanical General Discussion

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231 Posts
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Registered: ‎06-04-2003
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Accepted Solution

Offline Help downloaded, installed, but not found

2728 Views, 4 Replies
07-11-2012 06:05 AM

As the subject line suggests, it is installed, yet AMech2013 still tries to go online for help.  We have a proxy server policy that IT refuses to alter to allow access for the online help.  How can I make AMech2013 look locally for help files?

Autodesk Product Design Suite Premium 2013
Inventor 2013 64-bit Edition
Win7-64, 8-core Intel® Xeon® CPU W3550 @ 3.07GHz
NVIDIA GeForce GTX 560 Ti
454 GB HD, Intel® ICH10R SATA AHCI Controller
SpaceNavigator, 3.14.2 / 6.14.0 / 3.18

Hi,

 

Can you try the following steps?

 

1. Download offline from the link below.

http://usa.autodesk.com/adsk/servlet/item?id=18769284&siteID=123112

2. Install the help doc after download

3. Launch AutoCAD Mechanical and go to Options dialog->System tab-> uncheck "Access online content when available"

4. And then go to Files tab in Options dialog -> Help and Miscellaneous File Names -> Expand the node to see "Help Location" -> Put the location of your offline help.

For example, the default could be " C:\Program Files\Autodesk\AutoCAD Mechanical 2013 Help\English\Help\index.html"

5. Ok in Options dialog

6. Then try to invoke help again.

Thanks! In classic "Simpsons" style, I'm sitting her going "D'OH!"

Employee
483 Posts
25 Kudos
Registered: ‎07-11-2008
Post 2 of 5

Re: Offline Help downloaded, installed, but not found

07-12-2012 06:29 PM in reply to: CrAzY-MiKe

Hi,

 

Can you try the following steps?

 

1. Download offline from the link below.

http://usa.autodesk.com/adsk/servlet/item?id=18769284&siteID=123112

2. Install the help doc after download

3. Launch AutoCAD Mechanical and go to Options dialog->System tab-> uncheck "Access online content when available"

4. And then go to Files tab in Options dialog -> Help and Miscellaneous File Names -> Expand the node to see "Help Location" -> Put the location of your offline help.

For example, the default could be " C:\Program Files\Autodesk\AutoCAD Mechanical 2013 Help\English\Help\index.html"

5. Ok in Options dialog

6. Then try to invoke help again.

Thanks.
Michael Su
SQA Engineer
Autodesk
------------------------------------------------------------------------------------------------------
Please mark any response as "Accept as Solution" if it answers your question.

Mentor
231 Posts
1 Kudo
Registered: ‎06-04-2003
Post 3 of 5

Re: Offline Help downloaded, installed, but not found

07-13-2012 05:13 AM in reply to: michaelsu

Thanks! In classic "Simpsons" style, I'm sitting her going "D'OH!"

Autodesk Product Design Suite Premium 2013
Inventor 2013 64-bit Edition
Win7-64, 8-core Intel® Xeon® CPU W3550 @ 3.07GHz
NVIDIA GeForce GTX 560 Ti
454 GB HD, Intel® ICH10R SATA AHCI Controller
SpaceNavigator, 3.14.2 / 6.14.0 / 3.18
Mentor
195 Posts
12 Kudos
Registered: ‎03-14-2008
Post 4 of 5

Re: Offline Help downloaded, installed, but not found

10-02-2012 05:16 AM in reply to: CrAzY-MiKe

Hi,

I did exaclty this and in the french version it doesn't work on my customer stations (windows 7 pro x64 french).

Here are some attachements, maybe I did something wrong, or something else is blocking the access to the files (they have strong rights restrictions).

Mentor
195 Posts
12 Kudos
Registered: ‎03-14-2008
Post 5 of 5

Re: Offline Help downloaded, installed, but not found

10-02-2012 05:16 AM in reply to: aguitton116

The last screenshot that I could not attach with the previous post.

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