AutoCAD Mechanical General Discussion

AutoCAD Mechanical General Discussion

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Winks87
Posts: 184
Registered: ‎05-08-2012
Message 1 of 9 (232 Views)
Accepted Solution

Download Help File - cant find it

232 Views, 8 Replies
08-26-2013 04:18 AM

I downloaded the Autocad Mechanical 2013 help file and installed - all by default.  Autocad mechanical cannot find the help file now.  I have the seetings in the options pointing to the correct path (see first 2 attachements).  Am i missing something?  There is also a message that pops up when I start Autocad Mech 2013 - Failed to execute Exchange Host Application.  (see attachement 3) Does this pertain to my help file issues?  The help command does nothing - no file path errors, just nothing.  I can still access it via a shortcut on my desktop (as a workaround) but it should start by clicking help in Autocad.

James Winkler

Product Design Suite Ultimate 2014
Vault Professional 2014
Windows 7 Pro


You should either download the "offline" HELP file from the link I sent. There is a target on that page for downloading "offline" help.

Or, figure out why your system is not allowing AutoDESK to respond to your request to get HELP from the html target. My OPTIONS file HELP file is pointed to the same place as yours and everything works fine here.

 

I would seriously try for the second option since there is something going on which shouldn't be happening but it is not inside of AutoCAD.

*Pro
steve216586
Posts: 1,039
Registered: ‎07-10-2007
Message 2 of 9 (228 Views)

Re: Download Help File - cant find it

08-26-2013 06:09 AM in reply to: Winks87
Mentor
Winks87
Posts: 184
Registered: ‎05-08-2012
Message 3 of 9 (224 Views)

Re: Download Help File - cant find it

08-26-2013 07:12 AM in reply to: steve216586

Dont understand by "go there"?   You are pointing to the web based help file - I was trying to point to the local.

James Winkler

Product Design Suite Ultimate 2014
Vault Professional 2014
Windows 7 Pro


*Pro
steve216586
Posts: 1,039
Registered: ‎07-10-2007
Message 4 of 9 (219 Views)

Re: Download Help File - cant find it

08-26-2013 07:41 AM in reply to: Winks87

Sorry, the link was for "offline" help download.

Mentor
Winks87
Posts: 184
Registered: ‎05-08-2012
Message 5 of 9 (216 Views)

Re: Download Help File - cant find it

08-26-2013 07:51 AM in reply to: steve216586

I have already downloaded & installed the local help files.  Cant seem to make Autocad see it though.

James Winkler

Product Design Suite Ultimate 2014
Vault Professional 2014
Windows 7 Pro


*Pro
steve216586
Posts: 1,039
Registered: ‎07-10-2007
Message 6 of 9 (213 Views)

Re: Download Help File - cant find it

08-26-2013 08:17 AM in reply to: Winks87

From your screenshot for the directory to help in OPTIONS, you have only downloaded a link to the HTML page for online help. That is the way default AutoCAD HELP works. It is not really on your machine. Check the file out through Windows Explorer, it is only 2KB. You need to download the "offline" file to have it actually reside on your machine. If AutoCAD can't "find" HELP you may not have connectivity to the internet or your internet security is blocking it from responding. If that is the case you willl need to add AutoDesk as a safe site to your list of secure sites.

Mentor
Winks87
Posts: 184
Registered: ‎05-08-2012
Message 7 of 9 (210 Views)

Re: Download Help File - cant find it

08-26-2013 08:33 AM in reply to: steve216586

Ok, got that, so which file do I point to for help to work?

James Winkler

Product Design Suite Ultimate 2014
Vault Professional 2014
Windows 7 Pro


*Pro
steve216586
Posts: 1,039
Registered: ‎07-10-2007
Message 8 of 9 (206 Views)

Re: Download Help File - cant find it

08-26-2013 09:05 AM in reply to: Winks87

You should either download the "offline" HELP file from the link I sent. There is a target on that page for downloading "offline" help.

Or, figure out why your system is not allowing AutoDESK to respond to your request to get HELP from the html target. My OPTIONS file HELP file is pointed to the same place as yours and everything works fine here.

 

I would seriously try for the second option since there is something going on which shouldn't be happening but it is not inside of AutoCAD.

Mentor
Winks87
Posts: 184
Registered: ‎05-08-2012
Message 9 of 9 (203 Views)

Re: Download Help File - cant find it

08-26-2013 09:33 AM in reply to: steve216586

Thanks for the help Steve.  I may try re-installing the help to see if that works, if not, I will check to see if its getting blocked.

James Winkler

Product Design Suite Ultimate 2014
Vault Professional 2014
Windows 7 Pro


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