AutoCAD Map 3D General Discussion

AutoCAD Map 3D General Discussion

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Mentor
Bill.Schmid
Posts: 394
Registered: ‎11-06-2008
Message 1 of 15 (627 Views)
Accepted Solution

Map3D 2013 Service Pack 2 Warning

627 Views, 14 Replies
06-26-2013 11:37 AM

Just a word of warning to everyone regarding Map3D 2013 Service Pack 2.  One of our users got tired of the constant reminders about the update and installed it.  She hasn't been able to open a drawing since without getting fatal errors and having Map3D crash.  She's had to uninstall and reinstall Map3D as a result.

 

No word on where to bill the lost time.

 

Hello from France

 

Latest Infos on the problem with the SP 2 for MAP 2013 :

 

The problem is linked to the number of PATHS in the MAP 2013 Support Paths ! 

 

If you have too many Paths (about 10-12), you will have a crash when launching MAP + SP 2

 

The workaround, usind the previous file "AcMapLoader.arx" is OK !!

 

Bye, Pat (Thanks to Olivier)

 

 

Mentor
Robert_Fritz
Posts: 169
Registered: ‎12-08-2011
Message 2 of 15 (602 Views)

Re: Map3D 2013 Service Pack 2 Warning

06-27-2013 02:36 AM in reply to: Bill.Schmid

didn't know that sp2 is already available - cannot see it on the download web page though.

sure she installed sp2 for map 2013?

http://raumpatrouille3d.blogspot.ch/
*Expert Elite*
DarrenP
Posts: 7,340
Registered: ‎09-13-2007
Message 3 of 15 (591 Views)

Re: Map3D 2013 Service Pack 2 Warning

06-27-2013 07:28 AM in reply to: Robert_Fritz
Mentor
Bill.Schmid
Posts: 394
Registered: ‎11-06-2008
Message 4 of 15 (567 Views)

Re: Map3D 2013 Service Pack 2 Warning

06-28-2013 07:21 AM in reply to: Robert_Fritz

She installed it right from the notification that kept coming up in Map3D.

Product Support
Brigitte.Koesterke
Posts: 11
Registered: ‎06-17-2011
Message 5 of 15 (558 Views)

Re: Map3D 2013 Service Pack 2 Warning

06-28-2013 09:27 AM in reply to: Bill.Schmid

I install the service pack 2 on two different PC’s with Windows 7 64 bit and have no trouble with opening a DWG. Does she send an error report so we can analyze the issue? In case please send us the report number to search. If the issue is related to the data, it would be nice to get on of the DWGs. If possible put it on A360 or send it offline.



Brigitte Kösterke
Support Specialist
Product Support
Autodesk, Inc.

Mentor
Bill.Schmid
Posts: 394
Registered: ‎11-06-2008
Message 6 of 15 (553 Views)

Re: Map3D 2013 Service Pack 2 Warning

06-28-2013 09:43 AM in reply to: Brigitte.Koesterke

There were a number of reports in sucession each time she tried to open the drawing.  We have no record of the CER's.  We didn't write the numbers down and she didn't include her e-mail address in the reports, so no confirmation was received.

 

We'll try to include an e-mail address in the future.

*Expert Elite*
braudpat
Posts: 2,104
Registered: ‎12-15-2006
Message 7 of 15 (519 Views)

Re: Map3D 2013 Service Pack 2 Warning

07-01-2013 07:36 AM in reply to: Bill.Schmid

Hello from France

 

We have the same probleme in France

- Some people have installed the SP 2 and then MAP 2013 crashes at start !

- Some people : no problem !

 

So I will be very careful with this SP 2 for MAP 2013 !!

 

Bye, Pat

 

Bye, Pat

New Member
duketrimble
Posts: 2
Registered: ‎11-13-2006
Message 8 of 15 (495 Views)

Re: Map3D 2013 Service Pack 2 Warning

07-02-2013 01:40 PM in reply to: Bill.Schmid

Same here...wish I had seen this maessage 30 minutes ago!

 

 

ScreenHunter_214 Jul. 02 15.44.jpg

Product Support
phil_borycens
Posts: 192
Registered: ‎10-25-2011
Message 9 of 15 (488 Views)

Re: Map3D 2013 Service Pack 2 Warning

07-02-2013 03:11 PM in reply to: Bill.Schmid

Hi everyone,

 

Thank you for reporting this, and I'm sorry to hear about the trouble. But we need to narrow this down a bit.

 

After installing SP2 for Map 3D 2013, your

ABOUT should show G.204.0.0, HF1

(MAP_BUILD) should show 16.0.200BI

 

Next:

Are these crashes coincidences, or definitely related to the service pack?

Are there any commonalities?

  • Is it a localized (non-English, International) version of Map 3D that is crashing?
  • Is it crashing with drawings that contain a certain object type (e.g. MPOLYGON)?
  • Something else?

I just opened five different existing DWGs and have not experienced a crash yet...



Phil Borycens
*Expert Elite*
braudpat
Posts: 2,104
Registered: ‎12-15-2006
Message 10 of 15 (475 Views)

Re: Map3D 2013 Service Pack 2 Warning

07-03-2013 02:36 AM in reply to: phil_borycens

 

Hello from France

 

For French people with French MAP 2013 who have the problem (not everyone) :

- Fatal Error when launching AutoCAD MAP French 2013 + SP2

with Click on the MAP shortcut or click-click on a DWG ...

 

Using a Windows Restore Point to get back to MAP 2013 French + SP 1 = No Problemo !

 

Sorry, I can't give you more Info !

 

Bye, Pat

 

PS1: I have several PCs with MAP 2013 French + SP 1  BUT  I don't install the SP 2

because I am very careful / paranoaic !

 

PS2: waiting for Autodesk ...

 

Bye, Pat

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