AutoCAD Map 3D General Discussion

AutoCAD Map 3D General Discussion

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nkg2
Posts: 110
Registered: ‎11-20-2008
Message 1 of 13 (729 Views)
Accepted Solution

AutoCAD Map3d 2014 Crashing

729 Views, 12 Replies
05-06-2013 07:50 PM

Has anyone experience 2014 crashing while you are sitting there with no work or open dialogue?  Each time a report was generated and sent to Microsoft.   All I have done up to the point it crashed was use data connect to attached shape files for a single county.   The only thing new to my computer today was the installation of a new AVG antivirus software.   Other than that, I thoroughly cleaned it because I set off alarms on my Quad Core Xeon processors using Infraworks (that was neat, first time ever doing that - cores got to mid 80s degree C)  I am using Win 7 Professional and Quadro 4000 and 12 GB of ram.   64-bit.

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I got frustrated and went away for a few days with the software and had other things to do as well but today I updated windows after I crashed yet again (MS caused Autocad to crash).  I went back to Microsoft to update from 5/10 till today and noticed 14 new updates available.  Two of them are updates to .NET framework 4.5 and one is for 3.5.1   Needless to say, it worked and I have stopped crashing.  So MS was the culprit and glad they got it fixed.  

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Alfred.NESWADBA
Posts: 9,071
Registered: ‎06-29-2007
Message 2 of 13 (716 Views)

Re: AutoCAD Map3d 2014 Crashing

05-07-2013 12:32 AM in reply to: nkg2

Hi,

 

>> Each time a report was generated and sent to Microsoft

To Microsoft or to Autodesk? If Microsoft than I guess it must not have to do anything with AutoCAD-Map3D at least.

Most important: do you have any message-text or number for that error/exception?

 

>> The only thing new to my computer today

Does that mean that before today all was doing well with Map3D 2014?

 

>> [...] installation of a new AVG antivirus software.   Other than that, I thoroughly cleaned it [...]

If the computer is in idle state (as you wrote you did no work in Map3D when crashing) and you have installed a new antivirus-sw it's highly possible that it does it's first scans to store checksums of applications, check your existing files for virus and so on.

And if that results in high CPU-temperature there might be a problem with heat, maybe a combination of heat + memory (as Map3D uses more memory than most "normal" software on workstations)

 

Take a look to your taskmanager: what process is using most of your kernels when Map3D is in idle state before it crashes.

 

- alfred -

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Distinguished Contributor
nkg2
Posts: 110
Registered: ‎11-20-2008
Message 3 of 13 (703 Views)

Re: AutoCAD Map3d 2014 Crashing

05-07-2013 07:00 AM in reply to: Alfred.NESWADBA

alfred.neswadba wrote:

Hi,

 

>> Each time a report was generated and sent to Microsoft

To Microsoft or to Autodesk? If Microsoft than I guess it must not have to do anything with AutoCAD-Map3D at least.

Most important: do you have any message-text or number for that error/exception?

 

>>I actually had Map3d crash 4 times last night on me.  One was with an Autodesk issue and a report generated and sent to Autodesk with CER.  The other three times was a Microsoft report and no detail report with it.  My first inclination is that it is a DEP error like we used to see but I could not tell and no other web page opened up saying I needed to upgrade this or that.  The report took about 20 minutes to prepare and submit.  During the times, Microsoft said it had to close Map3d because the program stopped working.   It stopped working because I stopped working.  If I went to the bathroom, I would come back and it would have this error and have to restart the program.  I did restart the computer and that had no effect. 

 

>> The only thing new to my computer today

Does that mean that before today all was doing well with Map3D 2014?

 

>>okay you got me there, honestly I did not try it in depth as I was last night.

 

>> [...] installation of a new AVG antivirus software.   Other than that, I thoroughly cleaned it [...]

If the computer is in idle state (as you wrote you did no work in Map3D when crashing) and you have installed a new antivirus-sw it's highly possible that it does it's first scans to store checksums of applications, check your existing files for virus and so on.

And if that results in high CPU-temperature there might be a problem with heat, maybe a combination of heat + memory (as Map3D uses more memory than most "normal" software on workstations)

 

>>yeah I made a segway comment about Infraworks but I had not experienced high temps in Map3d yet as I had not included my four adf files and upteen million GeoTIFFS.   When I was working on the Infraworks on Sunday I noticed my computer was a little dirty so I was just making the point that I had checked out my hardware and cleaned it up to help rule out potential hardware issues.  The computer is probably almost a year old.    

 

Take a look to your taskmanager: what process is using most of your kernels when Map3D is in idle state before it crashes.

 

>>I will check on it tonight as that would be interesting but I could not duplicate it yesterday on another computer that is actually older than this one.   The one that crashed has less processes than the older computer as I am not running as much on the newer one (no mail, quickbooks, etc.) and the older computer has less ram.  I was sort of venting my frustration but also trying to see if there was someone else out there running into idling issues with no error report. 

 

- alfred -


 

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Distinguished Contributor
nkg2
Posts: 110
Registered: ‎11-20-2008
Message 4 of 13 (662 Views)

Re: AutoCAD Map3d 2014 Crashing

05-08-2013 06:03 PM in reply to: nkg2

I guess it was just a fluke as I am not getting it to crash anymore while idling.   I am however experiencing crashing when I load multilpe TIFFs.  Happened on two computers.  Not sure why it is happening but this time it is a Map3d issue as I have had to submit CER reports.   I will keep hacking away and restarting.  Save much and save often..:-(

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nkg2
Posts: 110
Registered: ‎11-20-2008
Message 5 of 13 (629 Views)

Re: AutoCAD Map3d 2014 Crashing

05-14-2013 03:22 PM in reply to: nkg2

I got frustrated and went away for a few days with the software and had other things to do as well but today I updated windows after I crashed yet again (MS caused Autocad to crash).  I went back to Microsoft to update from 5/10 till today and noticed 14 new updates available.  Two of them are updates to .NET framework 4.5 and one is for 3.5.1   Needless to say, it worked and I have stopped crashing.  So MS was the culprit and glad they got it fixed.  

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Alfred.NESWADBA
Posts: 9,071
Registered: ‎06-29-2007
Message 6 of 13 (620 Views)

Re: AutoCAD Map3d 2014 Crashing

05-14-2013 11:16 PM in reply to: nkg2

Thank you very much for your feedback!

 

- alfred -

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dipalikasunde3
Posts: 4
Registered: ‎02-22-2013
Message 7 of 13 (539 Views)

Re: AutoCAD Map3d 2014 Crashing

06-03-2013 03:43 AM in reply to: nkg2

Hi,

I am having similar issue with Map 3D 2014. I  tried updating windows, but it did not resolve the application crashing problem. Note - My computer has a previous version (2013) map 3D installed .

 

Does anyone have a solution for this problem?

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Alfred.NESWADBA
Posts: 9,071
Registered: ‎06-29-2007
Message 8 of 13 (533 Views)

Re: AutoCAD Map3d 2014 Crashing

06-03-2013 03:54 AM in reply to: dipalikasunde3

Hi,

 

>> I  tried updating windows, but it did not resolve the application crashing problem.

the solution was to uninstall the updates back to May 10, 2013, not to install them.

Have you tried to uninstall them or set your system back to a state when it was running? Or did 2014 never start on your system (then this should be a new thread, it is not the same situation that was handled here).

 

- alfred -

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Distinguished Contributor
nkg2
Posts: 110
Registered: ‎11-20-2008
Message 9 of 13 (497 Views)

Re: AutoCAD Map3d 2014 Crashing

06-05-2013 08:31 PM in reply to: nkg2

Unfortunately Windows is back on my machine crashing AutoCAD Map 3d again.  I did a check for new updates.  I am not sure what is going on as last week I had Map 3d on for days with hours of inactivity.  Tonight, I go 5 minutes and Window's causes it to crash.  Sending reports take just as long.  I am assuming that MS will come out with a new fix.  I am using Win 7 Pro.  

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fieldguy
Posts: 371
Registered: ‎03-31-2005
Message 10 of 13 (465 Views)

Re: AutoCAD Map3d 2014 Crashing

06-10-2013 07:01 AM in reply to: nkg2

Do you have Autodesk 360 running?

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