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AutoCAD Map 2012 cannot start

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Message 1 of 31
eherc
3544 Views, 30 Replies

AutoCAD Map 2012 cannot start

We have purchased and installed the Autocad MAP 2012, on the machine with following configuration:

 

CPU: Intel Core i3 550

RAM: 4GB

Graphic card: Integrated, ASUS EAH6450 Series

Operating system: Windows 7 Professional SP1 x64

Office: Microsoft Office 2010 Professional Plus 64 bit.

Hard disk space: Total 287GB, free 206GB

 

When trying to start the AutoCAD MAP 2012, it always crashes. It shows these messages in the command line:

 

Initializing.....Done.
Regenerating model.
*Cancel*
; error: Exception occured: 0xC00000FD (Stack Overflow)

 

And after this it displays the generic Windows message that the Autocad application has stopped working.

 

In the event viewer, two events are registered when this happens.

 

Event ID 1000:

 

Faulting application name: WSCommCntr3.exe, version: 3.2.23.0, time stamp: 0x4d2786b8
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x13e8
Faulting application start time: 0x01cd45445d6c8f42
Faulting application path: C:\Program Files\Common Files\Autodesk Shared\WSCommCntr3\lib\WSCommCntr3.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9c96d2e7-b137-11e1-b605-005056c00008

 

And several seconds after that, also event 1000:

 

Event ID 1000:

 

Faulting application name: acad.exe, version: 24.2.107.0, time stamp: 0x4e4b6362
Faulting module name: mfc90u.dll, version: 9.0.30729.6161, time stamp: 0x4dacf630
Exception code: 0xc0000005
Fault offset: 0x0000000000015104
Faulting process id: 0x13a4
Faulting application start time: 0x01cd45445a91490a
Faulting application path: C:\Program Files\Autodesk\AutoCAD Map 3D 2012\acad.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_044aad0bab1eb146\mfc90u.dll
Report Id: 9e54baf1-b137-11e1-b605-005056c00008

 

 

We have tried several suggestions we found online regarding similar issues, but to no avail. Customer Error Report box never shows up, so we haven't be able to report the crash this way.

 

 

 

30 REPLIES 30
Message 2 of 31
antoniovinci
in reply to: eherc


eherc wrote:

We have purchased and installed the Autocad MAP 2012


In my humble opinion, since you've just bought Map, the right place to complain is your dealer's headquarter, not here, sir.
Message 3 of 31
eherc
in reply to: antoniovinci

This is a strictly technical issue which

 

1. Dealers have little or no experience with;

2. Does not happen often;

3. Is related to an Autodesk product.

 

Therefore I think this is the place to ask for solution.

 

Message 4 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

>> Dealers have little or no experience with;

Wrong dealer chosen then ;( (too cheap?)

 

>> Faulting application name: WSCommCntr3.exe, version: 3.2.23.0, time stamp: 0x4d2786b8

That would me point to

  • search if there is a task with that name active
  • if so .... kill it
  • rename the file to e.g. WSCommCntr3.exe_RENAMED
  • restart AutoCAD

 

What's happening then?

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 5 of 31
parkr4st
in reply to: eherc

The first thing, if you just purchased the license you may be able to get Map 2013,  Ask your reseller.  2013 is a whole lot better than 2012.

 

If you stay with 2012 try the uninstall and clear all reference of Map from the registry and reinstall Map after you turn off all gizmos and gadgets running in the background especially virus protection routine.  You reseller should guide you through this if you need help.  There are instructions in the back post in this group as well as on the AutoCAD site.

 

I you can get 2013 install with the same precautions during the install.

 

Also check through this group for conflicts with MS Office on the 64 bit machines.

 

 

 

 

 

Message 6 of 31
eherc
in reply to: Alfred.NESWADBA

Tried it. The problem persists. Although the message regarding WSCommCntr3.exe does not show in Event viewer anymore.

Message 7 of 31
eherc
in reply to: parkr4st

Tried the reinstall of the MAP ant of the Windows already. Will ask for 2013, but I doubt they'll give it away that easily.

Message 8 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

Guessing into the dark: Is your system a Dell-system?

 

And in the meantime one additional try: login with another Windows-username and try the same operations.

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 9 of 31
antoniovinci
in reply to: eherc


eherc wrote:

Will ask for 2013, but I doubt they'll give it away that easily.


Well, they won't "give" anything, you gotta buy the upgrade, unless you have a subscription (and sounds like it's NOT your case..)

Having only 4 GB Ram, I'd stay with the 2012 release, sir.

Message 10 of 31
eherc
in reply to: Alfred.NESWADBA

Hi,

 

no, it's not a Dell. And I have already tried with another username, it's all the same.

Message 11 of 31
eherc
in reply to: antoniovinci

Upgrading RAM is the easiest and the cheapest thing, we could pump it up to 12GB on this MB. But we'd be happy with 2012 if we could make it work.

Message 12 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

>> no, it's not a Dell. And I have already tried with another username, it's all the same.

OK, the reason why I asked was that I searched for this string from your message:

Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_044aad0bab1eb146\mfc90u.dll

...and there are a lot of messages (most I found happen on Dell), and it seems like this message is not only appearing for AutoCAD. It starts with reinstall new drivers up to defect files on harddisk.

I'm not sure at the moment (to less info), but maybe it's the best way to reinstall your pc. But let's first wait for other opinions.

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 13 of 31
eherc
in reply to: Alfred.NESWADBA

Did the reinstall already, but the problem remains.

Message 14 of 31


alfred.neswadba wrote:

and there are a lot of messages (most I found happen on Dell)


My dear, I can't find a logic connection between a software error, and the hardware brand: would you elaborate it, for my childlike curiosity..?

Danke schoen ! 

Message 15 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

>> Did the reinstall already, but the problem remains.

I meant Windows-reinstall, not AutoCAD Map3D. I think it's more hardware-depending than you could repair with a Map3D-reinstall (just a feeling).

 

Sorry, - alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 16 of 31

Hi,

 

>> My dear, I can't find a logic connection between a software error, and the hardware brand

I search for the words shown above in the error message, checked a few links that Google returned for this message and for what I scanned roughly my feeling was that most had a Dell having the problem.

And I didn't say it's a problem of Dell, I requested it because that might be an option of where to search more detailed.

 

Anyway, I'm not sure (or better I don't think) that it is a problem based on Map3D. All threads showing this error have some problems with interfaces between hardware and os, so either the driver or the hardware itself are listed as reasons (again: in the threads I scanned with a fast eye).

 

- alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 17 of 31
eherc
in reply to: Alfred.NESWADBA

Did both Windows and Autocad Map.

Message 18 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

>> Did both Windows and Autocad Map.

Ok, that makes me more sure you have either a hardware- or a driver-issue or there is any software installed creating conflicts with Map3D or DLL's installed by Map3D.

It seems that my help now ends (as long as I don't have direct access to this pc). I would now start

a) installing Windows7

b) let it update whatever it finds as necessary Servicepacks

c) install AutoCAD Map3D

d) install AutoCAD Map3D servicepack

e) check it's functionality

....as long as it's working install the next software-packages you have to install - and after every package retry Map3D

 

Good luck, - alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)
Message 19 of 31
eherc
in reply to: antoniovinci

Dearest Antonio. To satisfy your curiosity, I shall delve into Fountains of Computing Knowledge. The silky matter that connects software and hardware is called drivers, and besides the Driver Forest, it is found in almost every computer in the existence. So this could be a driver issue, and that is even one of several likely explanations.

Please don't hesitate to ask more questions, I will answer as soon as I find time.

Message 20 of 31
Alfred.NESWADBA
in reply to: eherc

Hi,

 

one addition to my "how would I start now"-message:

It may be important to not start with the pc's delivered "Reinstallation Disk" if you have one. Because that would reinstall the same drivers you had.

Also try to not use the driver cd's/dvd's you already used for installation of the drivers, Instead try to get current ones (or even older ones) from the wwww.

 

Have a nice weekend and success!  - alfred -

------------------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at ... blog.hollaus.at ... CDay 2024
------------------------------------------------------------------------------------
(not an Autodesk consultant)

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