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Need a way to activate after failing to export.

6 REPLIES 6
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Message 1 of 7
baltimoresglenn
267 Views, 6 Replies

Need a way to activate after failing to export.

After reimage of hard drive, install fail to Activate.  Too late to get old drive information, need a way to activate after failing to export. 

6 REPLIES 6
Message 2 of 7

LT Version?

Do you have S/N and CD Key from original install?

Message 3 of 7

Yes I have both serial number and CD key. Glenn Patterson Desktop Operations Team CMC - Charleston County IT Services 4050 BridgeView Dr. Suite 800 N. Charleston SC - 29405 Ph (843)746-3984 fax (843)746-3998 email gpatterson@charlestoncounty.org Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it
Message 4 of 7

So you have successfully installed LT and now cannot activate the program.

 

Is this an Upgrade or Full seat install?

What is the LT Version?

Message 5 of 7

Yes, successful full install, Version LT 11. Cannot activate after hard drive replacement. Did not know about Export/Import option at that time. Glenn Patterson Desktop Operations Team CMC - Charleston County IT Services 4050 BridgeView Dr. Suite 800 N. Charleston SC - 29405 Ph (843)746-3984 fax (843)746-3998 email gpatterson@charlestoncounty.org Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it
Message 6 of 7

Couple things:

1. You may need to uninstall and reinstall the program:

Autodesk Recommended Clean Install Procedure:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240817&id=2887771&siteID=123112

 

2. May want to try this Forum:

Installation and Licensing Forum:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

 

3. Dean has a great list of Support Options and hopefully will come along and list it for you. Being that it is older software you may need to go the paid support route if you cannot get it going.

 

4. Is this an Upgrade seat or a Full seat? If it is Upgrade you will need the previous S/N as well.

 

Please mark any response as "Accept as Solution" if it answers your question.
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Message 7 of 7
pendean
in reply to: baltimoresglenn

Define the word ACTIVATE: at what step, doing what function, does it say this?

Do you just need to contact Autodesk for an activation code? Or have you not done this yet?

https://registeronce.autodesk.com/custreg/beginRegistration.action

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