License Transfer Utility missing

[LisaDrago]

Hello - I have a client working with AutoCAD 2011 (I believe) that is trying to transfer the license to another computer... But on the other computer the license transfer utility is not there... What would cause that? And what is the best way to get it there?

LD

[Charles_Shade]

Run a repair install on the second seat perhaps?

LTU

Read this paragraph that starts:  License transfers rely on the product serial number.

Was the second install completed with the same S/N?

Please mark any response as "Accept as Solution" if it answers your question.
_____________________________________________________________

[LisaDrago]

Thank you for that information. 

I am pretty sure they are using the same seriall number and info.. but will double check.

LD

[pendean]

If your client is just wanting to permanently move a license, LTU is not necessary. Just have them run through the authorization process.
Otherwise it's time to pop the disk back in and perform a complete install with all the bells/whistles and companion tools