AutoCAD LT 2012: Lock up at checking license

[brianmcurran]

I have a single seat of AutoCAD LT 2012. My computer is a Dell Inspiron 560, 64 bit, with Windows 7. AutoCAD LT will no longer open. It gets stuck at the "checking license" step. 

I tried reinstalling, then repairing, then uninstalling & reinstalling. Nothing has worked. Please help?

[Charles_Shade]

Restore the OS to three days or a week ago.

Does that clear it up?

If not then what you have done to this point may require you to start over.

Back up your Customizations first.

Something else to read:

http://upandready.typepad.com/up_and_ready/2012/03/autocad-lt-2012-lock-up-at-checking-license.html

REVO UNINSTALLER The free version on its most aggressive setting will get rid of all files.
Use this as the uninstall instead of Windows.

Autodesk Recommended Clean Install Procedure:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240817&id=2887771&siteID=123112

[brianmcurran]

First I tried reinstalling, then repairing, then uninstalling & reinstalling. This didn't work.

Then using REVO UNINSTALLER I uinstalled all Autodesk products from my machine, and then reinstalled 2012. It still is getting stuck at "checking license".

Can someone from Autodesk please tell me how to fix this?

[Charles_Shade]

Did you try the suggestion in the Up and Ready article?

I read another thread last evening in the AutoCAD 2012 Forum that that was the solution for the same problem.

Are you logged in as an Administrator on your Machine?

Installation and Licensing Forum:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Support Offering: (click the tabs for options)
http://usa.autodesk.com/support-offerings/basic/

Licensing and license tranfer tips and help are at:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=18221949&linkID=9240617

Autodesk support is now on Twitter 24/5 (@autodeskhelp): https://twitter.com/AutodeskHelp
With a blog: http://blog.autodeskhelp.com/

Up & Ready Installation and Startup Help (free for new installs):
http://usa.autodesk.com/support-offerings/up-and-ready/

Safety Net / Per Incident Autodesk support (not free):
http://usa.autodesk.com/support-offerings/per-incident/

If you are on subscription, visit your Autodesk Subscription Page for direct Autodesk Help:
http://www.autodesk.com/subscriptionlogin

Contact a Reseller for support (not free):
http://www.autodesk.com/reseller

Customer Error Reporting:
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=7047344&linkID=9240617

[SMC_1966]

hello there,

i have the same problem. i am trying now since yesterday everything what was written below. nothing is working. i asked a couple times the people from autodesk, but they seem not very interessting in helping their costumers.

i deinstalled it, i cleaned the regedit, i deinstalled and installed the frameworks, i installed it under a new user....NOTHING! screen still freezes at start up.

I mean, hey people - come there gotta be a solution, the solution can't be to install the whole OS new. you gotta be kidding me!

this stuff drives me crazy. if the software is just for one installtion, then write it on the box. "People watch out, you can install me  only once. Yes i now i am expensive like hell, but i don't care!", then it would be no problem, everybody can decide then. if you want to install it a second time, on the same CPU (with deinstalling it first of course) it dosen't work anymore.

the worst with that is. that nobody from autodesk helps you. they just don't care, that's very very sad.

so come on people (or support if you are out there) i need this problem fixed, any solutions???

[SMC_1966]

hello there,

i have the same problem. i am trying now since yesterday everything what was written below. nothing is working. i asked a couple times the people from autodesk, but they seem not very interessting in helping their costumers.

i deinstalled it, i cleaned the regedit, i deinstalled and installed the frameworks, i installed it under a new user....NOTHING! screen still freezes at start up.

I mean, hey people - come there gotta be a solution, the solution can't be to install the whole OS new. you gotta be kidding me!

this stuff drives me crazy. if the software is just for one installtion, then write it on the box. "People watch out, you can install me  only once. Yes i now i am expensive like hell, but i don't care!", then it would be no problem, everybody can decide then. if you want to install it a second time, on the same CPU (with deinstalling it first of course) it dosen't work anymore.

the worst with that is. that nobody from autodesk helps you. they just don't care, that's very very sad.

so come on people (or support if you are out there) i need this problem fixed, any solutions???

[brianmcurran]

Hi,

I'm sorry you're having the same problem. Here's what I did:

After my first attempt at fixing the problem didn't work, by following directions of Charles, I thought this was going to be a big time sink trying to ferret out the source of the problem. I mean, it took me half a day just at the first attempt. Therefore, I cut my losses, and reinstalled my OS. All is fine now.

Best,

Brian 

[Charles_Shade]

Formatting harddrives and reinstalling the OS is typically the last thing we advise someone to try.

As you said that can be an all encompassing time lost to nothing kind of day.

[pendean]

You paid and asked for help and no one gave you any?
What "people from autodesk" did you ask exactly?

[pendean]

Good for you: sometimes it's important to recognize a freshly-scrubbed OS reinstall is what it takes.

[SMC_1966]

i called some support hotlines. but ya .... what should i say, sounded like they switched on the computer for the first time. i am very sorry, for me it's just hard to understand. a good running OS, you deinstall autoCAD and install it again, and it's not working. and the only thing i read is, install everything new. do you really think, that's normal and the way it should be? i don't think so. and there is no really solution. i mean, the bug is well known, as you see. And a big software company, such as autodesk, is not able to fix that, or give their costumers an advice (which works) how to do it. actually i think its very embaressing for autodesk.

i showed the problem and the solutions on your helpdesk a couple colleges, they were shoked about autodesk, and their way to deal with installation problems and a well know problems. but ok. you know what, i will do the for autodesk normal way, install everything new - thats unbelivable!

[pendean]

which support hotline? I'm curious. If you did not pay for support (Subscription), you only got a monkey on the other end (reality bites, but it's true, nothing for free is ever worth it).

This is peer support: we here are end users like you, simply popped in a disk and it all worked. None of us are rocket scientists, just button pushers like you.
So if you want our help, you need to talk to us as peers, share info, not "I have the same problem" since that person already told you what they did to fix their issue.

There is a decidcated INSTALLATION forum if you want to post there, you get Autodesk staffers show up to help usually:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Pick your battles, and stop ranting: we get it, you are frustrated.

[dgorsman]

Remotely diagnosing problems is much more difficult than it sounds, and is rarely recognized as such until its actually attempted.  Users on the other end may not understand the questions, or follow steps exactly as laid out (I'm sure you've given instructions to head bobbers saying "Yes, yes" even though they don't follow).  They may or may not have any number of other programs, drivers, patches, or updates installed.  They may have tried manual fixes such as renaming, copying, or deleting files, registry entries, and the like without mentioning (or even remembering) that.  This leads to a nearly infinite variety of potential problems, some of which can get in the way of an installation.  There is no way to have a completely perfect "idiot proof" set of instructions which accounts for all possible situations.