Our license and support subscription was registered to my personal E-Mail address. We want to change it to our general E-Mail. How do I do this if our general E-Mail is already an AutoDesk account?
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I'm feeling extremely lost trying to find support here. Where is my subscription support? I thought that's where I was posting now...
Thanks for your assistance.
I understand you are having issues as your Subscription Center account was assigned to the incorrect email address. You will need to change the Contract Manager to the desired general email address. I'd be happy to do this for you if you send me a PM (Click on my "amanda.k" user name, then "Send this user a Private Message" with your Contract Number or Serial Number, and the full name / email of the new Contract Manager.
To change a Contract Manager, you would normally follow the instructions in the link below.
I've made the requested change as detailed in the PM. Please be aware that due to synching time, the request may not complete for a few hours. The new Contract Manager will get an email when this update is complete.
Please don't hesitate to let me know if I can assist you further!
We received the confirmation E-Mail, but when I log on as the new general account (here: https://accounts.autodesk.com/) I don't see the support or download options. Is it likely still syncing even though we received the E-Mail?
Please log in at the link below and enter your credentials. Since this is the first time logging in you may have to verify some additional information before getting to the home page. I've included some helpful links below as well.
Let me know if this solves it or if you have any additional questions!