AutoCAD Freestyle

AutoCAD Freestyle

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New Member
debrady
Posts: 2
Registered: ‎09-07-2010
Message 1 of 2 (493 Views)

Bootstrap Downloader doesn't work!

493 Views, 1 Replies
09-07-2010 10:22 AM

Bought Freestyle from AD online store, and successfully downloaded the Freestyle setup bootstrap program.

This app does not execute on either my W7x64 or my XP-Pro SP3 machine, so I have no was of getting the actual Freestyle app.

 

What really grinds my gears is the inability to get any Tech Support for this problem!  Why does AutoDesk sell a product they can't/won't support? 

 

Termination Message on the W7 machine is shown below:

 

Description:

  A problem caused this program to stop interacting with Windows.

 

Problem signature:

  Problem Event Name:        AppHangB1

  Application Name:   AcadFreestyleSetup.exe

  Application Version: 1.0.0.1

  Application Timestamp:    4bc8fadc

  Hang Signature:        bfd2

  Hang Type:                0

  OS Version:                6.1.7600.2.0.0.256.1

  Locale ID:                   1033

  Additional Hang Signature 1:      bfd2b615374d2f6d13df4183c5fe6b7e

  Additional Hang Signature 2:      2061

  Additional Hang Signature 3:      206117445bcc71aabaf2707787ee2d74

  Additional Hang Signature 4:      bfd2

  Additional Hang Signature 5:      bfd2b615374d2f6d13df4183c5fe6b7e

  Additional Hang Signature 6:      2061

  Additional Hang Signature 7:      206117445bcc71aabaf2707787ee2d74

Product Support
avto
Posts: 268
Registered: ‎10-07-2008
Message 2 of 2 (488 Views)

Re: Bootstrap Downloader doesn't work!

09-07-2010 12:10 PM in reply to: debrady

Sorry to hear that you are having troubles installing Freestyle.

We do support Freestyle from this discussion forum, so you are not alone with this issue.

Please make sure that you have disabled UAC on your Win 7 machine, and turned off your antivirus software, Windows Firewall and other Internet security applications you might have ruining on your systems.  Then download Freestyle trial and try installing it.

 

http://usa.autodesk.com/adsk/servlet/pc/index?id=14985022&siteID=123112

 

If Freestyle still fails to install, please provide Freestyle installation log file from your TEMP folder, to open TEMP folder type %TEMP% in the address bar of Windows Explorer and hit Enter key.

 

Regards,

Avto



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
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