Kip print pro cant start

[Anonymous]

A customer recently bought a kip 800 series, installed the software kipprint pro on his computer where autodesk is running.
After aber fiew starts of kipprint pro this software doesnt start anymore.

The failure log in in windows shows the following.

Protokollname: Application
Quelle: Application Error
Datum: 07.12.2016 14:00:56
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: PVIEN-PK0647E.konzern.dir
Beschreibung:
Name der fehlerhaften Anwendung: Connect.Service.ContentService.exe, Version: 20.1.49.0, Zeitstempel: 0x54d43c57
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000007fe93abc5c3
ID des fehlerhaften Prozesses: 0x2e8c
Startzeit der fehlerhaften Anwendung: 0x01d25089f2ea7825
Pfad der fehlerhaften Anwendung: C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: 30b12a55-bc7d-11e6-a679-847beb318b06
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-07T13:00:56.000000000Z" />
<EventRecordID>745056</EventRecordID>
<Channel>Application</Channel>
<Computer>PVIEN-PK0647E.konzern.dir</Computer>
<Security />
</System>
<EventData>
<Data>Connect.Service.ContentService.exe</Data>
<Data>20.1.49.0</Data>
<Data>54d43c57</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>000007fe93abc5c3</Data>
<Data>2e8c</Data>
<Data>01d25089f2ea7825</Data>
<Data>C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe</Data>
<Data>unknown</Data>
<Data>30b12a55-bc7d-11e6-a679-847beb318b06</Data>
</EventData>
</Event>

[chriscowgill7373 · Accepted solution]

I'm not sure if this will help, but what we have done since AutoCAD 2007, is to plot to pdf, then use Printnet to print to our kip machines.  the Printnet interface can be accessed by entering the address of your kip machine into your browser window.  By switching to print to pdf, we eliminated the dependency on a third party driver to be able to print to our kip machine.

[Alfred.NESWADBA · Accepted solution]

Hi,

disable ContentService in the list of services, does that help?

- alfred -

PS: es gibt auch ein deutschsprachiges Forum >>>hier<<< 😉

[john.vellek]

HI @Anonymous,

Kip indicates that there AutoCAD drivers are certified up to AutoCAD 2017. They also show on their web site that the PrintPro should function properly as well if the System K software is up to date.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Dear Christopher,

i know the thing with printnet. But the customer wants printpro cause the preview is much better.

But thanks for reading and advice

Hannes

[Anonymous]

Hi Alfred,

i will test this. Thanks for your advice. I thought into this direction.

BR

Hannes

[Anonymous]

Dear John.

I know that there is a certified driver for AutoCAD, as well as for Windows itself.

But.

On some Computers Printpro starts, on others not.

The commend before seems to be an good idea.

Will test this at customers site.

br

Hannes