AutoCAD for Mac General Discussion

AutoCAD for Mac General Discussion

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Active Contributor
nickeroni
Posts: 29
Registered: ‎06-19-2012
Message 1 of 13 (453 Views)
Accepted Solution

forced reinstall after Mac OS crash- serial # does not work

453 Views, 12 Replies
07-20-2013 12:01 PM

I had to reinitialize my powerbook after some Mac OS software issues. I did it at the Mac Store and had all my info stored to a separate external hard drive using time machine. Never created any extra accounts or anything. After performing the reinstall and getting everything else working - AutoCAD would not launch. Trying to launch AutoCAD took me to an instructions screen where it siad I should run the 'terminal' app. It gave step by step instructions to run 'terminal' and enter a string of code to remove 'FLEXnet' libraries or preferences. I ran the terminal app and ran the code. Then it said to un install AutoCAD and reinstall it. Well I can't re install it. My serial number won't work. I am very frustrated as this process has taken a few days already. I used the license web assistance form but that took about ten tries before it would accept my info. I need help. This is very frustrating. Why can't I call someone and find out what is wrong with my serial number? It worked before- has the correct number of digits and has the correct product key as far as I can tell.

Hi nickeroni,

 

Just posting the correct link to the 'Product Key' solution:

 

How to find the Serial Number and Product Key for your Autodesk product

 

As mentioned by Maxim, the Product Key for AutoCAD for Mac 2013 is 777E1 (whereas 827E1 is the Product Key for AutoCAD LT for Mac 2013).

 

In case it still does not word, please send us your Serial Number by Private Message (click on my username simona.golisciano and then on 'Send this user a Private Message'). You can also contact our Registration & Activation team via this online form.

 

Regards,

*Expert Elite*
maxim_k
Posts: 4,183
Registered: ‎07-22-2010
Message 2 of 13 (451 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-20-2013 12:27 PM in reply to: nickeroni
Hi,

What version of AutoCAD you want to reinstall?
What OS do you have on your Mac?
What Mac do you have?
Are you sure that you type serial number in right format (as asked in alert)?

Maxim
Architect
MARSS

MacACAD | MARSS


Active Contributor
nickeroni
Posts: 29
Registered: ‎06-19-2012
Message 3 of 13 (442 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-20-2013 01:46 PM in reply to: maxim_k

I want to install AutoCAD 2013 for Mac. What I originally had was AutoCAD 2013 for mac- I bought it and paid for it. The license number I have has the same number of digits with a hypen as it says in the error dislog box that I took a screenshot of and attached to my post. I am running OS 10.8.4 on a Powerbook pro retina with 8 GB and a 2.6 Intel Core i7.

*Expert Elite*
maxim_k
Posts: 4,183
Registered: ‎07-22-2010
Message 4 of 13 (423 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-20-2013 10:29 PM in reply to: nickeroni
Hi,
The word "Powerbook" confused me, now I see that you use a MacBook.
Could you describe your steps to restore AutoCAD in more details?
As far as I understand - after unsuccessful attempt to run Terminal command (which one? And where did you get it?) you uninstall AutoCAD completely and then start installation again. Is it so?
Could you tell: where did you get installation image file? And what is the name of this installation image (DMG) file?

Maxim
Architect
MARSS

MacACAD | MARSS


*Expert Elite*
maxim_k
Posts: 4,183
Registered: ‎07-22-2010
Message 5 of 13 (418 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-20-2013 11:40 PM in reply to: nickeroni
Please, check also that you use correct Product Key - 5 digit alphanumeric code. It should be for AutoCAD for Mac 2013.

Maxim
Architect
MARSS

MacACAD | MARSS


*Expert Elite*
maxim_k
Posts: 4,183
Registered: ‎07-22-2010
Message 6 of 13 (417 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-20-2013 11:46 PM in reply to: nickeroni
And finally- if you have Student serial number, then check solution provided by philip.s from this post:
forums.autodesk.com/t5/Installation-Licensing/serial-number-doesn-t-match-with-the-product-key/td-p/3634232

Maxim
Architect
MARSS

MacACAD | MARSS


Active Contributor
nickeroni
Posts: 29
Registered: ‎06-19-2012
Message 7 of 13 (400 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-22-2013 06:19 AM in reply to: maxim_k

I don't have a student verison I have the full version. I can't tell you exactly what the instructions said because the instructions came up when I tried to launch AutoCAD which has now been uninstalled. I would hit the logo for the app and this page would come up -http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16276182&linkID=15839490

 

Since it was from AutoDesk I followed. My product key is 827E1 and again my serial number has the correct number f digits

*Expert Elite*
maxim_k
Posts: 4,183
Registered: ‎07-22-2010
Message 8 of 13 (396 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-22-2013 06:27 AM in reply to: nickeroni
Hi,

Product key for AotoCAD 2013 for Mac is:
777E1

Look here:
usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19726931&linkID=12305695

I think that it is the KEY to solving your problem.

Maxim
Architect
MARSS

MacACAD | MARSS


Active Contributor
nickeroni
Posts: 29
Registered: ‎06-19-2012
Message 9 of 13 (389 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-22-2013 06:43 AM in reply to: nickeroni

I downloaded the autoCAD software from the AutoDesk site. "AutoCAD_2013_English_Mac_OSX_R1.dmg"

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 10 of 13 (385 Views)

Re: forced reinstall after Mac OS crash- serial # does not work

07-22-2013 06:56 AM in reply to: nickeroni

Hi nickeroni,

 

Just posting the correct link to the 'Product Key' solution:

 

How to find the Serial Number and Product Key for your Autodesk product

 

As mentioned by Maxim, the Product Key for AutoCAD for Mac 2013 is 777E1 (whereas 827E1 is the Product Key for AutoCAD LT for Mac 2013).

 

In case it still does not word, please send us your Serial Number by Private Message (click on my username simona.golisciano and then on 'Send this user a Private Message'). You can also contact our Registration & Activation team via this online form.

 

Regards,



Simona Golisciano
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