AutoCAD for Mac General Discussion

AutoCAD for Mac General Discussion

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johnvogt
Posts: 1
Registered: ‎01-26-2014
Message 1 of 2 (651 Views)

Active Autodesk 360 Instance Detected error message when reinstalling

651 Views, 1 Replies
01-27-2014 06:08 AM

Hello,

 

Recently Apple had to give me a new hard drive, so when my computer was repaired I transferred my system back to my computer via a backup hard drive. When I tried to use AutoCAD the software would not open because critical files had been moved or changed. So I uninstalled the program and tried to reinstall it. When reinstalling I get an error message stating: "Active Autodesk 360 Instance Detected," which tells me to close all active instances of Autodesk 360. However, there isnt a Autodesk instance running on my computer when this happens. A Autodesk employee recommended that I turn off a Sync option in the menu bar, however, Autodesk isnt running and there isn't a menu bar to access. I've tried removing all previous autodesk files from my computer, that doesn't work either. 

 

Any suggestions on how I can fix this???

 

Thanks, John. 

*Expert Elite*
maxim_k
Posts: 3,751
Registered: ‎07-22-2010
Message 2 of 2 (647 Views)

Re: Active Autodesk 360 Instance Detected error message when reinstalling

01-27-2014 06:24 AM in reply to: johnvogt

Welcome to the Autodesk Forums!

 

Hi John,

 

Please, check that there is no Autodesk 360 icon on menu bar:

 

Screen Shot 2014-01-27 at 18.13.59.png

 

If you have it - then right-click on it and select "Exit"

 

If you don't have the icon - than check Activity Monitor application about Autodesk 360:

 

Screen Shot 2014-01-27 at 18.17.05.png

 

If you have it - then select it and pick on Force quit button.

 

If you don't have it among processes, than go to Mac System Preferences, Users and Groups pane, select your name in Users list, on the right side switch to Login items, find Autodesk 360, select it and pick on "-" button to remove from list.
Restart your Mac and try to run installation again.

 

Maxim

Architect
MARSS

MacACAD | MARSS


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