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Toolspace problems in C3D 2012

13 REPLIES 13
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Message 1 of 14
pbrucer2
1266 Views, 13 Replies

Toolspace problems in C3D 2012

I am having a problem with what I believe to be the toolspace palette. When I have it expanded and docked on the left side of the screen, at a certain point (timeline varies) it copies it appears to copy itself directly above itself and throws an error of:

 

FATAL ERROR:  Unhandled e06d7363h Exception at fd5ccacdh.

 

and closes the program.

 

At that point it does something to my Excel program and won't let me copy/paste anything.

 

This is all on a new computer that I've had for about a week, so I'm not sure if it's the video driver or where it's coming from. All of the drivers are up to date.

 

Please Help!!

IDSP 2014
Windows 7 x64 Pro
AMD (ATI) Firepro M8900 (FireGL) Mobility Graphics
8 GB Ram
Intel Core i5-2520M CPM @ 2.50 GHz
13 REPLIES 13
Message 2 of 14
owenmull
in reply to: pbrucer2

The only solution I have found to work for this type of error is to edit the registry key.

 

Go to Start-->Run-->type 'regedit' and navigate to the following:

(If 'Run' command not on Start menu, Google how to bring it up, or reply to me)

 

[HKEY_CURRENT_USER\Software\autodesk\AutoCAD\R18.0\ACAD-8000:409\WebServices\CommunicationCenter]
@=""
"LastUpdateTimeLoWord"=dword:4be447d0

Changing the dword to 00000000 solves the problem.

 

This is the only solution I have found to work. Autodesk will tell you to check for updates, and run repair, but these dont work for this issue.

 

Warning: Typical Registry warnings apply.     <-------Obligatory Statement.

-Owen
Windows 7 x 64 bit

Civil 3D 2017
______________________________________________________________
Usually, I find that the problem is between the keyboard and the chair.
Message 3 of 14
pbrucer2
in reply to: pbrucer2

-owenmull,

I made the change that you suggested and It did it again.  Ses attached Pic.

 

If you look close under the second command line from the bottom (line that has _mtedit), the toolspace copies itself and covers the ribbon and toolbars right after it faults. You don't see any of the toolbars or the ribbon in that area. Luckily it wasn't a fatal fault this time and I was able to save the file.

 

Anyone have any ideas?

IDSP 2014
Windows 7 x64 Pro
AMD (ATI) Firepro M8900 (FireGL) Mobility Graphics
8 GB Ram
Intel Core i5-2520M CPM @ 2.50 GHz
Message 4 of 14
owenmull
in reply to: pbrucer2

Hmmm, I'm not sure on this one. Could be a video card issue, I know some of ATI's "mobility" line never used to like Cad programs very much, but I can't say with any degree of certainty. May want to contact Autodesk about this one.

-Owen
Windows 7 x 64 bit

Civil 3D 2017
______________________________________________________________
Usually, I find that the problem is between the keyboard and the chair.
Message 5 of 14
owenmull
in reply to: pbrucer2

Try this:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17751015&linkID=9240698

-Owen
Windows 7 x 64 bit

Civil 3D 2017
______________________________________________________________
Usually, I find that the problem is between the keyboard and the chair.
Message 6 of 14
pbrucer2
in reply to: owenmull

That hotfix did not work.  I got a better screen print of the fault this time though. Please see attachment.

IDSP 2014
Windows 7 x64 Pro
AMD (ATI) Firepro M8900 (FireGL) Mobility Graphics
8 GB Ram
Intel Core i5-2520M CPM @ 2.50 GHz
Message 7 of 14
owenmull
in reply to: pbrucer2

The only thing I can think of that may be left would be to repair/reinstall.

 

Looks like a video card issue to me.

 

Sorry I couldnt be of more help.

-Owen
Windows 7 x 64 bit

Civil 3D 2017
______________________________________________________________
Usually, I find that the problem is between the keyboard and the chair.
Message 8 of 14
pbrucer2
in reply to: owenmull

Yes I've done a complete uninstall/reinstall with the same results.  I'm of the same opinion about the video card being the problem. I truly appreciate your help on this.

IDSP 2014
Windows 7 x64 Pro
AMD (ATI) Firepro M8900 (FireGL) Mobility Graphics
8 GB Ram
Intel Core i5-2520M CPM @ 2.50 GHz
Message 9 of 14
NatyRofner
in reply to: pbrucer2

Hi pbrucer2,


Once the clean user registry do not solves your problem, these errors may indicate a corruption of the Microsoft® .NET Framework. This operating system component is required for several AutoCAD features, including the Properties Palette, Layer Manager, Ribbon, Menu Browser, Tooltips and other features.

 

So, I suggest you to reinstall the Microsoft .NET 4.0 on your machine and then perform a Repair your AutoCAD Civil 3D (http://usa.autodesk.com/getdoc/id=TS16436702).

 

If this suggestion still do not solve your problem so your machine can present some Conflicting Apps.

 

To check this possibility, try to run the AutoCAD Civil 3D 2012 with Windows in Diagnostic Mode (http://usa.autodesk.com/getdoc/id=TS1054234) following the steps as described below:

 

"Using the Windows System Configuration Utility to make a diagnosis:
1) In the 'Start' menu (Windows), click 'Run'.
2) In the 'Open', type 'msconfig' and click 'OK'.
3) Click on the 'Services' at the top.
4) At the bottom (just above the OK button), click the check box Hide all Microsoft services.
5) Click on 'Disable all'.
6) IMPORTANT: In the list, check 'Autodesk Licensing Service' selected as active.
7) Click on the 'Startup'. If there is a mix of items marked / unmarked, make a list of elements. Then click on 'Disable All'.
😎 Click OK and restart Windows when prompted (click on 'OK' on any error that you can get permission.)
9) After restarting, click 'OK' to warning dialog box MSCONFIG.


If AutoCAD Civil 3D is running well at this point, then there is an interaction with any other service or application that is taking the behavior problem (in the normal startup mode). Using lists of check boxes in MSCONFIG tabs 'Services' and 'Startup', (created at step 7) you can use a process of elimination to discover what element(s) is(are) causing the problem.

 

Please, let me know if these suggestions helps you.

 

 

Naty



Natanielly Rofner
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.
Message 10 of 14
erickson123
in reply to: pbrucer2

Hi,

 

Did you find an answer to your problem?  A similar thing just happened to one of my machines.  If I turn off the toolspace the problem goes away.

 

Thanks.

Message 11 of 14
pbrucer2
in reply to: erickson123

Yes I found that to work also, but I use the Toolspace quite often, so it wasn't an option for me to leave it off.  What I found (through the help of the AutoDesk folks) was that there was something in Windows that is interfering with C3D itself. If you type MSCONFIG in the run command, Go to the services tab and turn OFF the Desktop Window Manager Session Manager, and change your theme to Windows Basic, it keeps the problem from happeneing, but you lose the nice effects from the aero theme.  It's really a shame that I have to change MY operating system to accomodate a windows based program, but I use C3D more than any other program on my computer, so I made the changes relunctantly.

 

Thanks for the response!

IDSP 2014
Windows 7 x64 Pro
AMD (ATI) Firepro M8900 (FireGL) Mobility Graphics
8 GB Ram
Intel Core i5-2520M CPM @ 2.50 GHz
Message 12 of 14
erickson123
in reply to: pbrucer2

THANKS INFINITY!  THAT WORKED!!

Message 13 of 14
erickson123
in reply to: pbrucer2

Hi Again,

 

Are you still having sucess for this problem?  It just cropped up on another machine in my office.  I need to check into it more but plan on applying your 'fix'....and am trying to look into it more....

 

btw:  The original machine this happened on got messed up again.  We are going to build him a new machine....

 

Thanks

Message 14 of 14
iflorintheo
in reply to: erickson123

None of this work form me.

Everything started to FAIL after I cloned some points due to Survey limits. The program started to make new entries for each point with hundreds of errors. I saved the file and deleted all new entries. Now I get only Fatal Error when I close Toolspace.

Civil Engineer / Infrastructure of metropolitan transports
http://civil3design.wordpress.com/

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