AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

Reply
Contributor
sduffin
Posts: 19
Registered: ‎06-08-2009
Message 1 of 12 (634 Views)

Tool Palette Problem

634 Views, 11 Replies
10-14-2010 07:55 AM

Hello,

 

In 3D 2011 when I open the Tool Palette which contains assemblies, materials, blocks, etc. -- the images for each item are not displaying.  A white space is shown instead.  Does anyone know how to resolve this issue?  Anyone else having this issue?

 

Thanks,

 

Scott

Product Support
AlmasSuljevic
Posts: 780
Registered: ‎08-11-2010
Message 2 of 12 (631 Views)

Re: Tool Palette Problem

10-14-2010 08:03 AM in reply to: sduffin

Hi Scott,

 

 

Go to this location C:\ProgramData\Autodesk\C3D 2011\enu\Tool Catalogs\Road Catalog and check if you have an image folder. This folder contains the icon images used on the tool palette.

If it’s not there, you may need to manually copy it.

 

Also in Options menu>Files tab under Tool Palettes File Location make sure it points to (Windows 7): C:\Users\<user>\AppData\Roaming\Autodesk\C3D 2011\enu\Support\ToolPalette


Good luck!



Almas Suljevic
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.

Please click on "Accept as Solution" if post helped you resolve the issue.
Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 3 of 12 (629 Views)

Re: Tool Palette Problem

10-14-2010 08:05 AM in reply to: sduffin

Hi Scott-

 

 

Could you verify through the OPTIONS menu FILES tab that you have a path specified for your TOOL PALETTES FILE LOCATIONS? If not try adding it and see if that helps.

 

1162i13264C18AE1470D2

 

EDITING MY POST TO ASSIST WITH ALMAS' SUGGESTION

 

 



Seth Hall
Product Support
GCSO - CSS - FTS
Autodesk, Inc.


Being Civil
Being Civil Twitter
Being Civil Facebook







Contributor
sduffin
Posts: 19
Registered: ‎06-08-2009
Message 4 of 12 (625 Views)

Re: Tool Palette Problem

10-14-2010 08:08 AM in reply to: AlmasSuljevic

Thanks for the reply.  However, I am using Windows XP and do not have a ProgramData folder on the C drive.  I do have a Program files directory, but when I dig down it does not ahve an ENU directory.  I also looked under documents and settings, under my username - however I could not dig down through the path you indcate. 

 

Any other suggestions?

 

Scott

Product Support
AlmasSuljevic
Posts: 780
Registered: ‎08-11-2010
Message 5 of 12 (623 Views)

Re: Tool Palette Problem

10-14-2010 08:11 AM in reply to: sduffin

Then try...C:\Documents and Settings\All Users\...



Almas Suljevic
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.

Please click on "Accept as Solution" if post helped you resolve the issue.
Contributor
sduffin
Posts: 19
Registered: ‎06-08-2009
Message 6 of 12 (621 Views)

Re: Tool Palette Problem

10-14-2010 08:12 AM in reply to: SethHall
I verified that it is pointing to this directory. Still no luck! Thanks, Scott
Product Support
AlmasSuljevic
Posts: 780
Registered: ‎08-11-2010
Message 7 of 12 (618 Views)

Re: Tool Palette Problem

10-14-2010 08:14 AM in reply to: sduffin

Do you see Image folder and images in it?



Almas Suljevic
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.

Please click on "Accept as Solution" if post helped you resolve the issue.
Contributor
sduffin
Posts: 19
Registered: ‎06-08-2009
Message 8 of 12 (618 Views)

Re: Tool Palette Problem

10-14-2010 08:14 AM in reply to: AlmasSuljevic

IN this directory:

 

C:\Documents and Settings\scottd\Application Data\Autodesk\C3D 2011\enu\Support\ToolPalette\Palettes

 

There are many files ending with the .atc extension - but I do not see any images.

 

In this directory:

 

C:\Documents and Settings\scottd\Application Data\Autodesk\C3D 2011\enu\Support\ToolPalette

 

The same applies - no images.

 

Thanks

Product Support
AlmasSuljevic
Posts: 780
Registered: ‎08-11-2010
Message 9 of 12 (612 Views)

Re: Tool Palette Problem

10-14-2010 08:18 AM in reply to: sduffin

You should be seeing this:

1166i8EDE83B2282DE765

1164i5E167928EF64318D



Almas Suljevic
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.

Please click on "Accept as Solution" if post helped you resolve the issue.
Contributor
sduffin
Posts: 19
Registered: ‎06-08-2009
Message 10 of 12 (606 Views)

Re: Tool Palette Problem

10-14-2010 08:38 AM in reply to: AlmasSuljevic

This is what I see in the directory shown in the image below:  Must be some other issue!  Any other suggestions?  Thanks.

 

1168iF1F82E76FB8553AD

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.