AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

*Putnam, Chris
Message 1 of 1 (163 Views)

Submitting Error Reports

163 Views, 0 Replies
10-09-2003 06:12 AM
Just wanted to let this group know that we are set up to handle
automated error reports for Civil 3D. If you get an "AutoCAD Error Report"
dialog immediately following the crash, we'd appreciate it if you would use
the "Send Report" button to let us know about it.

The report contains a small amount of information that we'll use to
track down which areas of the product have frequent crashes, so that we can
determine what went wrong and fix it. Included in the report is a
"minidump" file that will help us pinpoint the exact location of the crash,
as well as some extra information that AutoCAD adds about what command was
running at the time of the crash. Once we get it, it will automatically be
grouped along with other error reports for crashes at the same location, so
that we can get an idea of how frequently the crash is occuring (and other
circumstances that might cause the error to occur).

In particular, these error reports should help quite a bit with the
"random crash" problems that we can't easily repeat on our machines here.

Thanks in advance for helping us to make Civil 3D better!

Chris Putnam
Software Engineer
Autodesk Civil 3D Team
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