Eric Wright may now put a "price on my head" for mentioning the Site that
leads to his level of involvement in all sorts of matters dealing with the
DG's;
http://tinyurl.com/892k9
Feedback.
He is the 1st contact for accessing the "channel", and I've seen great
success from the "channel" - at times.
Some issues I've sent in have a broad stroke about them, so sometimes the
response of the Deskers can take a while.
Try two or three weeks.
At this point of my life, I am still able to "recall" what sent me to
Feedback, though as I increase in years, I'm starting to realize that I
should start keeping track. So that I can access the necessary notes to
enable the "recall". 😉
Sometimes it's the next day, but not often - especially if there's something
already occupying their time. 2K7 comes readily to mind, as a time-occupant.
Especially if there just happens to be access to a Saturday, Sunday or
Holiday. 😉
The C3Der's "in charge" peruse this DG often - and thankfully leave their
"tracks".
Dave (6 posts since 26MAR06) & Dan's (47 posts since 26MAR06) presence is
noticed sporadically nowadays - but things weren't always this way. In the
Early Days we would see their presence here - often.
Even Chakri is becoming scarce (6 posts since 26MAR06), but he would often
be "seen" during the Early Days.
Himanshu is even getting to be quite less of a "fixture" than he was around
six months ago (80 posts since 26MAR06). Though I would label that a
"slight" drop - very slight.
Now I have OE to thank for enabling my count during the research. 😉
I hope my exposure doesn't lessen their participation. Though I'm aware of
the changes my record "might" produce, I felt it's presence would lend
credence to the Desker's participation for the past quarter..
--
Don Reichle
"The only thing worse
than training your staff,
and having them leave is -
not training your staff,
and having them stay."
Courtesy Graphics Solution Providers
----------------------------------------------------------
!! Please discuss whatever we tell you with your SysMgr !!
!! They appreciate staying in the loop 🙂 !!
LDT/CD-2K4
AMD Athlon 64 X2 Dual-Core 3800+ 2.01GHz
XP-Pro 32bit SP2
2GB RAM
Dual WD800JD Hard Drives - 149GB Nvidia Stripe
Nvidia Quadro FX 1300 128MB
Dual ViewSonic 19-inch VA902b monitors
"The only Constant is Change".
wrote in message news:5223678@discussion.autodesk.com...
Mike, I see the forums as a place where the users can get help, typically
from other users. To be perfectly honest I think we are very lucky in here
with how much involvement we get from the Dev team on a day to day basis,
alot of other groups dont get nearly the same level of interaction. We can
discuss the merits or non merits of the annual release cycle till we are all
blue in the fingers, I just don't think it accomplishes much in this
setting. Like I suggested early if you are unhappy take it through a
channel where you can actually expect a response. The discussion groups are
an open forum and people can choose to participate or not, seems to me the
people that hold the keys to changing the root of the problems are choosing
not to participate. I didn't say I thought the product was in great shape
defect wise, it still needs more work, from where I sit though Dev is
getting things to us as fast as they possibly can with the resources they
have available. I guess my sole point in all of this is I don't ever arrive
in the news groups expecting to be heard, I hope someone is listening, but
if I have something I feel is important (Like a reproducible bug, or a
client who was very unhappy about something beyond my control) I make sure
I get that information into the hands of the people who can do something
with it. I hope the higher ups do know the condition, but the condition
isn't just limited to Civil 3D, other products were/are in worse states in
my opinion and I would like to see something change that makes these things
a non-issue in the future. I don't know that I think it will happen,
specially considering the way publicly held companies must operate to
appease the share holder, but I can hope.
Nick
"Mike Norton" wrote in message
news:5223648@discussion.autodesk.com...
I'm sorry you feel that way, Nick. If this forum is only for the resolution
of minor technical problems as you and James suggest then why call it a
discussion group? Well, here's another sound for you - resentment. I resent
the fact that anyone would let me (and others) languish over known issues
they know we can't fix and I resent the implication that the users are
somehow at fault for not being more accepting of a few "minor" defects. I'm
as patient and understanding as the next guy, Nick, but I think the promise
is being stretched a bit thin here. The Civil 3D leadership is aware of the
condition of our software - including the higher-ups you mentioned. I think
my original targets were fairly accurate.
--
Mike Norton
Total CAD Systems, Inc. - Houston, Texas
wrote in message news:5222998@discussion.autodesk.com...
I still agree with James. The guys writing the code are definatly reading
what we have to say, but they really only need one thing that is fairly
short supply for them and that is time. I would hazard to guess the only
people that can expand the timeline or hit the hold button on a product
release are those sitting in a nice corner office somewhere in San Rafael.
Do you really think vp's at autodesk are trolling through the thousands of
NG posts looking to see what customers are disgruntled about? I don't.
Depending on the size of your(meaning any of you reading this) company if
you happen to be what autodesk considers a "Major Account" call up your
reseller, ask for a meeting with the local adesk rep Major accounts have
impact(I am not saying the little guys dont, they are just smaller). They
are going to be able to push things to the correct people much more
effectively. My two cents.
Nick
"Mike Norton" wrote in message
news:5222919@discussion.autodesk.com...
I think he's barking up exactly the right tree, James. This discussion group
is a great source of support but it also happens to be hosted and monitored
by Autodesk. Where better to complain? These are not the bitch-and-run
tactics that your post would imply. Listen. These are voices clamoring for
product stability. This is the sound of sincere desire for functionality at
least as efficient as whatever package we are expected to abandon in favor
of Civil 3D. This is the noise of frustration with a company without the
courage to delay a release, without the leadership to develop a product, and
without the fortitude to publish known issues. Exactly how many companies
out there do you think have the option to "cut bait" as an option? I use
this group for support but I also use it in hopes of initiating positive
change. Bitch? This is the sound of reasonable expectation, James.
--
Mike Norton
Total CAD Systems, Inc. - Houston, Texas
"James Wedding" wrote in message
news:5222729@discussion.autodesk.com...
And I'm still saying you're barking up the wrong tree. I was a bit blunt
about it, but my point still stands. This group is here to help with
generally minor issues, not solve big ticket items.
Your support agents are your official means of support. They can chase down
the issue with people that can write patches, and perhaps get the right
person on the phone. Ed Canvasser was (is?) quite the vocal critic of the
software, and rightly so. He also was helpful, and gave specific
issues that
could reproduced and debugged. I know for a fact that some of his issues are
being worked on right now.
This is what's been lacking in many of the other posts in this group. For
instance, I read back, and found that you were having some issues with
SCALELISTEDIT. I pulled up my (SP1!) C3D and modified my scale list. Seemed
to work OK, see attached. You haven't provided any level of detail, so how
can anyone know what's going on?
You are DEAD ON RIGH
T that there are bugs in the software. I really don't
think that 'deskers that come in here have tried to deny this. I think they
do have a problem when users complain that the software sucks without
telling them why. That's what is frustrating and that's why you occasionally
get the snarky reply. (Guilty, I admit it, it was snarky.) You don't
appreciate when a client or reviewer tells you it's a crappy design then
walks away, why would they?
I do think it's OK to put s
oftware on the market with bugs. It's a fact of
life that programmers are human, as are the thousands of people that beta
test the software. With something as complex as C3D, it's very possible for
something to get through.
I hope that clarified my post, and if that helps your cause then great. I'd
still like to know more about what you're running into, if only to try and
know more about what our clients might face. Thanks.
--
James Wedding, P.E.
Engineered Ef
ficiency, Inc.
Civil 3D 2007
XP Tablet, SP2, 2GHz, 2G
www.eng-eff.com
www.civil3d.com