AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

Reply
Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 11 of 26 (6,622 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

12-03-2012 11:05 AM in reply to: dwaynesmith

Dwayne,

 

If you sumbit a crash report via the CER window and post the email address you used, I can look up the crash to see what may be happening.

 

Here's a link to Civil 3D support options.

Himanshu Gohel
Autodesk, Inc
Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 12 of 26 (6,582 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

12-06-2012 06:25 AM in reply to: jkonley

FYI - jkonley provided more information offline.  The crash issue with AutoCAD LT has been looked at and it seems to be a problem with 3rd party drivers (DisplayLink USB Graphics Technology), and an upgrade of those drivers has been known to resolve problems with AutoCAD by other customers who have reported such crashes.

Himanshu Gohel
Autodesk, Inc
Member
jkonley
Posts: 4
Registered: ‎12-03-2012
Message 13 of 26 (6,580 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

12-06-2012 06:40 AM in reply to: hgohel

Solved.  Thanks for the help.  I had to update the driver for my NVIDIA video card and then in the new NVIDIA control panel, under global settings, set AutoCAD to always use the high performance NVIDIA video card.  It was set to Auto Select.  This got AutoCAD able to start and has been running with no problems since.

Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 14 of 26 (6,575 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

12-06-2012 08:32 AM in reply to: jkonley

Thanks for the confirmation, Jason.  Appreciate the follow-up.

Himanshu Gohel
Autodesk, Inc
Member
iothomas
Posts: 4
Registered: ‎02-05-2013
Message 15 of 26 (6,291 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-05-2013 09:36 PM in reply to: dwaynesmith

I have the similar problem I have read and tried all the above..but the fatal error persists         

 

please read a more detailed description of my problem here:

 

http://forums.autodesk.com/t5/AutoCAD-LT/Fatal-error-unhandled-Access-violation-writing-0x0000-excep...

 

"

I have just installed Autocad LT 2013 (licence bought yesterday) on a new Lenovo E330 laptop and the first time I'm trying to run Autocad I'm getting the following error: "fatal error: unhandled Access violation writing 0x0000 exception at 0h". 

 

I have googled a bit around and the most helpful link was the following:

http://forums.autodesk.com/t5/AutoCAD-Civil-3D/quot-Fatal-Error-Unhandled-Access-Violation-Writing-0...

 

I have tried the suggestions on the above posted link:

1. regediting the DWORD Low to all 0000000, but it goes back to whetever value it was (i have tried with changing value and restarting, not restarting... etc. numerous combinations) and the error is still there

 

2. On one ocasion an autodesk employees on that thread informed the user that the generated error report was pointing towards a usb display adapter, and as I was using an external replicator (USB) I decided to try with the laptop running by itself on it's own graphics, that didn't change the error message. Next step update the HD4000 driver to the latest from intel, but still the same fatal error.

 

On top of the above i have also completly unistalled Autocad and all related products, performed new installation with same fatal error again after the installation. I have tried different comatibility modes when running the software and i have tried running as administrator (although I am logged as administrator anyway)

 

ohh and not to forget I have already aplied the service pack before trying any of the above!  and submited numerous error reports that autocad generated.        

 

any help would be apreciated... "

Member
jkonley
Posts: 4
Registered: ‎12-03-2012
Message 16 of 26 (6,281 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-06-2013 05:48 AM in reply to: hgohel

My main problem was that my Lenovo Thinkpad was factory set to use the Intel integrated graphics processor instead of my nvidia GPU.  I had to change the default GPU processor to the nvidia and then AutoCAD worked with no problems.

Member
iothomas
Posts: 4
Registered: ‎02-05-2013
Message 17 of 26 (6,279 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-06-2013 06:02 AM in reply to: hgohel

can you give me some steps on how to you set that? I don't have an NVIDIA external card (I have a Lenovo replicator that I don't have info on the grpahics unit) but a general guide on how to change between the Intel inside to the external...

 

also right now I will be happy if it starts running on the Intel one!

 

thank you very much

Member
jkonley
Posts: 4
Registered: ‎12-03-2012
Message 18 of 26 (6,273 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-06-2013 06:14 AM in reply to: iothomas

I did not get it running on the onboard Intel integrated GPU.  My laptop has a separate graphics card so I changed it to run on that.  If you only have the onboard Intel graphics, I would check your driver and your settings to see if there is a better setup.  I would not use your external monitor / port replicator until you can get it to run on your laptop screen. 

Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 19 of 26 (6,267 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-06-2013 08:54 AM in reply to: iothomas

iothomas wrote:

I have the similar problem I have read and tried all the above..but the fatal error persists         

 

...

2. On one ocasion an autodesk employees on that thread informed the user that the generated error report was pointing towards a usb display adapter, and as I was using an external replicator (USB) I decided to try with the laptop running by itself on it's own graphics, that didn't change the error message. Next step update the HD4000 driver to the latest from intel, but still the same fatal error.

 

...

 

any help would be apreciated... "


Did you update the graphics drivers for your USB graphics device?

Himanshu Gohel
Autodesk, Inc
Member
iothomas
Posts: 4
Registered: ‎02-05-2013
Message 20 of 26 (6,251 Views)

Re: "Fatal Error: Unhandled Access Violation Writing 0x0000 Exception at 0h

02-07-2013 12:00 AM in reply to: hgohel

Yes I tried but I didn't find some newer software, I did though find a newer version of the intel HD4000 driver an updated it. So as I said i tried running it on the laptop itself without use or relpicator also but the error is still there.

Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.