AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

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Distinguished Contributor
brow931
Posts: 104
Registered: ‎04-14-2009
Message 1 of 6 (384 Views)

pipe network fatal error

384 Views, 5 Replies
05-22-2012 11:37 AM

We are having trouble with one of our C3D 2013 seats crashing (giving a fatal error) when trying to edit or do anything with a pipe network. The drawings work fine on other computers. Has anyone ran into this problem? I am trying to keep from having to remove and reinstall the software.

 

Scott

Valued Contributor
TCARCAMO78
Posts: 76
Registered: ‎06-02-2010
Message 2 of 6 (375 Views)

Re: pipe network fatal error

05-22-2012 01:05 PM in reply to: brow931

I would first turn off hardware acceleration. Second, make sure that that workstation is pointing to the correct Pipe Network Catalog. Third, open the drawing by first running the RECOVER command within a blank drawing. Once you have opened the drawing run the -PURGE command and select R for regapps. Last but not least run the audit command. See if that helps. Maybe install Service Pack.1

 

Tony 

CAD Manager

www.tonyscivil3dworld.blogspot.com

Tony Carcamo
CAD Manager
www.tonyscivil3dworld.blogspot.com
Employee
NatyRofner
Posts: 19
Registered: ‎04-02-2012
Message 3 of 6 (356 Views)

Re: pipe network fatal error

05-26-2012 11:17 AM in reply to: brow931

To resolve your Support Request, we need additional information from you.
Please, provide the following files:

- install .log files.
- a screenshot of the error message.

Also, I would like to ask you to reproduce the fatal error and send to us the CER. Please, inform the e-mail used in the CER so we can search your report.

Best Regards, 

Naty



Natanielly Rofner
Product Support Specialist
Autodesk Global Subscription and Support
Autodesk, Inc.
Contributor
carol
Posts: 11
Registered: ‎09-01-2007
Message 4 of 6 (331 Views)

Re: pipe network fatal error - this bug is worse than the ones in 2012

06-29-2012 10:39 AM in reply to: brow931

I am having the exact same problem.  I have a saved drawing that works.  I rename the file and save as to protect the orginal file.  I then change one tiny pipe cleanout by moving it. I save the drawing, then I can never open it again.  I get a fatal error - it will not open the drawing and I cannot even recover it.  Can do absolutely nothing with the file after that.   All I did was move one cleanout.  Utter disaster.  Does this have anything to do with Autodesk 360?

 

 

 

 

Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 5 of 6 (317 Views)

Re: pipe network fatal error - this bug is worse than the ones in 2012

07-03-2012 12:33 PM in reply to: carol

For both posters experiencing fatal errors - could you send in a CER and let us know the email address you used when you send in the report?  That will help us identify the crash.

 

Also, please note that Update 2 for Civil 3D 2012 has been posted and it might be a good idea to install that first and re-test.

Based on WFB's comment below, I've removed the suggestion to install Update 2 for C3D 2012.

Himanshu Gohel
Autodesk, Inc
*Expert Elite*
wfberry
Posts: 1,872
Registered: ‎09-05-2006
Message 6 of 6 (313 Views)

Re: pipe network fatal error - this bug is worse than the ones in 2012

07-03-2012 12:37 PM in reply to: hgohel

Hey H.:

 

He is talking about 2013.

 

Bill

 

 

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