AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

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jaycarroll24
Posts: 8
Registered: ‎05-21-2008
Message 1 of 9 (188 Views)
Accepted Solution

Pan + Zoom = Fatal Error

188 Views, 8 Replies
08-12-2014 12:00 PM
Hello all, Recently upgraded from Civil 3D 2014 to 2015 a couple weeks ago. Since upgrading, my software crashes 40+ times a day due to quickly panning and zooming around in model space. The error window displays this: "FATAL ERROR: Unhandled e06d7363h Exception fd8e940dh". Seems to only have gotten worse since installing ServicePack1 for Civil 3D 2015. PC Specs: HP h8-1360t, Intel i7 3770 CPU @ 3.40 GHz, 12Gb RAM, 64-bit Windows 7 OS, AMD Radeon HD 7570 Graphics Card (If any more info is need please let me know.) So, is anyone having a similar problem or has anyone found a solution for this? Having to recover drawings 40+ times a day is getting ridiculous. Thanks in advance for your input!
I know the Suites for 2015 aren't there, but Acad is. The page I looked at didn't have a Radeon card listed.
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LisaPohlmeyer
Posts: 601
Registered: ‎01-14-2009
Message 2 of 9 (164 Views)

Re: Pan + Zoom = Fatal Error

08-12-2014 02:39 PM in reply to: jaycarroll24

I don't see your graphics card listed. That's not to say it won't work, I'd be sure your graphics drivers were the latest.  If they already are, maybe back off one or two versions and see if there's a difference.  Here's the link for the Graphics Hardware List

Lisa Pohlmeyer

C3D 2012 SP4, C3D 2015
Please use "Accept as Solution" if this solved your issue.
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LisaPohlmeyer
Posts: 601
Registered: ‎01-14-2009
Message 3 of 9 (163 Views)

Re: Pan + Zoom = Fatal Error

08-12-2014 02:42 PM in reply to: jaycarroll24

This might also provide some information. I'm in no way promoting the utility available here, but the first part of the error message does seem to point to a driver issue.  http://www.wiki-errors.com/wiki-errors.php?wiki=e06d7363h

Lisa Pohlmeyer

C3D 2012 SP4, C3D 2015
Please use "Accept as Solution" if this solved your issue.
Active Member
jaycarroll24
Posts: 8
Registered: ‎05-21-2008
Message 4 of 9 (143 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 04:10 AM in reply to: LisaPohlmeyer
Thank you for the replies Lisa. My graphics card specs are included in my original post. I had some line breaks in there but I guess the forum condensed them. Anyways, its a AMD Radeon HD 7570 2Gb. More than sufficient to operate Civil 3D 2015. I have no issues Orbiting or any of the complex Civil 3D functions, but just clicking into a viewport to move something and pan around crashes it. Over and over. I have checked all of my drivers (through Device Manager) from graphics card to chip set and everything is up to date. Do you have any other ideas? Thanks again for your help. EDIT: Forgot to add... in the Autodesk Certified Hardware link that you provided does not include 2015 as a year choice for any of the Design Suites.
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LisaPohlmeyer
Posts: 601
Registered: ‎01-14-2009
Message 5 of 9 (136 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 05:33 AM in reply to: jaycarroll24
I know the Suites for 2015 aren't there, but Acad is. The page I looked at didn't have a Radeon card listed.
Lisa Pohlmeyer

C3D 2012 SP4, C3D 2015
Please use "Accept as Solution" if this solved your issue.
Active Member
jaycarroll24
Posts: 8
Registered: ‎05-21-2008
Message 6 of 9 (131 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 06:25 AM in reply to: LisaPohlmeyer
Lisa, thanks again for the reply. Ok, well as long as Civil 3D and AutoCAD 2015 recommend the same graphics cards then I guess I am following you. Thanks for the info, I guess I'll just have to go purchase an approved card....
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LisaPohlmeyer
Posts: 601
Registered: ‎01-14-2009
Message 7 of 9 (128 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 06:40 AM in reply to: jaycarroll24
Have you tried dropping back a couple of versions on the driver? Have you tried disabling the hardware acceleration in C3D? I'd try those first before spending $$$ on another card. Some others on the discussion group may have some ideas.
Lisa Pohlmeyer

C3D 2012 SP4, C3D 2015
Please use "Accept as Solution" if this solved your issue.
Active Member
jaycarroll24
Posts: 8
Registered: ‎05-21-2008
Message 8 of 9 (124 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 06:56 AM in reply to: LisaPohlmeyer
I have rolled back the drivers, but that did not help. Turning off the Hardware Acceleration does help the issue a little bit but does not fix the problem completely. Thanks again for your help.
*Expert Elite*
LisaPohlmeyer
Posts: 601
Registered: ‎01-14-2009
Message 9 of 9 (109 Views)

Re: Pan + Zoom = Fatal Error

08-13-2014 10:31 AM in reply to: jaycarroll24

One other thing you might check, do you work with your window maximized?  I used to have a similar problem back in the day. I found that stretching my window to the limits of my monitor helped me with some video issues. Like I said that was a long time ago, but I've kept that practice since.

Lisa Pohlmeyer

C3D 2012 SP4, C3D 2015
Please use "Accept as Solution" if this solved your issue.
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