Pan + Zoom = Fatal Error

[jaycarroll24]

Hello all, Recently upgraded from Civil 3D 2014 to 2015 a couple weeks ago. Since upgrading, my software crashes 40+ times a day due to quickly panning and zooming around in model space. The error window displays this: "FATAL ERROR: Unhandled e06d7363h Exception fd8e940dh". Seems to only have gotten worse since installing ServicePack1 for Civil 3D 2015. PC Specs: HP h8-1360t, Intel i7 3770 CPU @ 3.40 GHz, 12Gb RAM, 64-bit Windows 7 OS, AMD Radeon HD 7570 Graphics Card (If any more info is need please let me know.) So, is anyone having a similar problem or has anyone found a solution for this? Having to recover drawings 40+ times a day is getting ridiculous. Thanks in advance for your input!

[Lisa_Pohlmeyer]

I don't see your graphics card listed. That's not to say it won't work, I'd be sure your graphics drivers were the latest.  If they already are, maybe back off one or two versions and see if there's a difference.  Here's the link for the Graphics Hardware List

[Lisa_Pohlmeyer]

This might also provide some information. I'm in no way promoting the utility available here, but the first part of the error message does seem to point to a driver issue.  http://www.wiki-errors.com/wiki-errors.php?wiki=e06d7363h

[jaycarroll24]

Thank you for the replies Lisa. My graphics card specs are included in my original post. I had some line breaks in there but I guess the forum condensed them. Anyways, its a AMD Radeon HD 7570 2Gb. More than sufficient to operate Civil 3D 2015. I have no issues Orbiting or any of the complex Civil 3D functions, but just clicking into a viewport to move something and pan around crashes it. Over and over. I have checked all of my drivers (through Device Manager) from graphics card to chip set and everything is up to date. Do you have any other ideas? Thanks again for your help. EDIT: Forgot to add... in the Autodesk Certified Hardware link that you provided does not include 2015 as a year choice for any of the Design Suites.

[Lisa_Pohlmeyer · Accepted solution]

I know the Suites for 2015 aren't there, but Acad is. The page I looked at didn't have a Radeon card listed.

[jaycarroll24]

Lisa, thanks again for the reply. Ok, well as long as Civil 3D and AutoCAD 2015 recommend the same graphics cards then I guess I am following you. Thanks for the info, I guess I'll just have to go purchase an approved card....

[Lisa_Pohlmeyer]

Have you tried dropping back a couple of versions on the driver? Have you tried disabling the hardware acceleration in C3D? I'd try those first before spending $$$ on another card. Some others on the discussion group may have some ideas.

[jaycarroll24]

I have rolled back the drivers, but that did not help. Turning off the Hardware Acceleration does help the issue a little bit but does not fix the problem completely. Thanks again for your help.

[Lisa_Pohlmeyer]

One other thing you might check, do you work with your window maximized?  I used to have a similar problem back in the day. I found that stretching my window to the limits of my monitor helped me with some video issues. Like I said that was a long time ago, but I've kept that practice since.