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Lets start the day off with more "Fatal Errors"

14 REPLIES 14
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Message 1 of 15
JeffWright5789
858 Views, 14 Replies

Lets start the day off with more "Fatal Errors"

Seriously? 

 

"Fatal Error" -> lose work  -> restart Autocad

"Fatal Error" --> lose same work -->  Restart Autocad

"Fatal Error" -->  lose work --> Restart computer - restart autocad

"Fatal Error" -->  lose more work --> Restart computer - restart autocad -->  Autocad won't start...

 

Sorry Autodesk...  I've been a faithful follower for most of my career but the amount of profits lost and missed deadlines from your failed software is more than we take...  at this point it's more cost effective to produce drawings on paintbrush than to continue down this failed and misguided path...  This year, In lost production alone...  I'm not even gonna continue...  Would you be willing to cover any of these loses ?  I didn't think so...

Appreciate all the help from the Forum
Version: AutoCAD C3D 2010
14 REPLIES 14
Message 2 of 15
ACADuser
in reply to: JeffWright5789

I can understand your frustration.  The software does take some time to establish a good workflow so don't give up just yet.

 

If you are truly looking for help, it would be beneficial to provide some more info:

Have you installed any of the SP's?

What is your OS and machine specs?

Have you tried a repair or reinstall of the software?

Is this happening with a specific drawing or all drawiings?

 

Hang in there.

ACADuser
Civil 3D 2018, Raster Design 2018
Windows 7 Enterprise
Dell Precision 5810 Workstation
Intel Xeon E5-1630 v3 @ 3.70GHz
32GB RAM, NVIDIA Quadro K2200 4 GB GDDR5
DUAL 27" Dell UltraSharp U2713HM
Message 3 of 15

How do you know the guilty is Autocad, and not an hardware issue, a virus, an OS corruption, a DWG damaged..?

Message 4 of 15
troma
in reply to: JeffWright5789

Is there any common link to the crash?  Same command, certain object in drawing?

 

Run an audit and fix all errors.

 

If an autosave kicks in while you're in the middle of a heavy command it can cause problems.  We generally turn off autosaves and hit save manually every time you do something you don't want to repeat (i.e. every 5 minutes, or when you do a large or unstable command).

 

Please share more information: drawing size, what types of things you are doing when it crashes etc.


Mark Green

Working on Civil 3D in Canada

Message 5 of 15
JeffWright5789
in reply to: troma

Pardon my frustration and venting...

 

All other software and computer componets work fine.  problem is, in fact, with AutoCrap, after several attempts to start AutoCrap and the continued "Fatal Error" resulting eventually in cad not starting at all, we uninstalled and reinstalled the software, which by the way, accounts for yet another hour and a half of lost production.  Cad now it starts... back up and working...   for the price of the software, shouldn't have to worry about "smooth work flows", "software stability".

 

Someone suggested perhaps a virus...  sometimes autocad is worse than a virus.

 

Realizing that I'm not a programmer but may I suggest, perhaps...  testing the software before we charge several thousands of dollars.. and unleash this catastrophy on the WORKING public just trying to make a living?  

 

Our BandAid -> remove/reinstall software.

 

Our solution ->  call Bentley.

Appreciate all the help from the Forum
Version: AutoCAD C3D 2010
Message 6 of 15
wfberry
in reply to: JeffWright5789

So you probably will go out and buy a new Computer, new OS all new specs and install Microstation and come back and tell how great it is.

 

Go figure.

 

Bill

 

 

Message 7 of 15
JeffWright5789
in reply to: wfberry

Again, Pardon my frustration...

 

compared to the lost production, the scheduling problems passed onto the projects, the costs a computer and software and retraining are pennies....  

 

truth is, bottom line..   we'll just keep reinstalling it.... apparently that is the "smoothest work flow" they could come up with.

Appreciate all the help from the Forum
Version: AutoCAD C3D 2010
Message 8 of 15

I feel your frustration. I recently went through a period where nothing in Civil seemed to work. It was so slow it took 75 seconds to drag one cogo point. What finally seems to have solved the issues I've been having was to do 2 clean installs and add 8GB of RAM brining it to 12GB. I will admit that I cause the problems resulting in the 2nd need for a clean install by trying to use a profile from 2011 in 2012. I learned not to do that. Now the software runs fine.

 

I hadn't thought there was anything wrong with other programs. But now that I have the increased RAM I notice that they're running much better also. Problems I thought were just inherent in the programs have now disappeared or at least improved.

 

I know you don't want to here you might need to reinstall again. But if you have further trouble I would recommend a Clean Installation. Keeping video card drivers current can also help a lot.

 

My point is that I basically had the same opinion of Civil 3d you have until I solved the problems. Now I'm happy with the program again and can concentrate on other problems.

 

Best of luck.

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 9 of 15
sboon
in reply to: AllenJessup

Reading through the steps in the original post I didn't see anything about clearing the TEMP folder.  Every time that ACad crashes it leaves behind a bunch of junk files there.  The next time that you start ACad those files can interfere with the software, often causing another crash and adding even more junk.  Eventually the trash builds up to the point where the program won't run at all.

 

Whenever a user complains to me about the software running poorly, or crashing frequently one of the first diagnostic steps I do is to check and empty the TEMP folder.  Perhaps Jeff did that, but I didn't see it mentioned.

Steve
Expert Elite Alumnus
Message 10 of 15
JeffWright5789
in reply to: sboon

Nice comments...

 

I did not do that and didn't even occur to me that temp files may still remain.  I can see cad creating various "locking" files and such in the folder where the drawing resides.  Is there a path to the other temporary files?

Appreciate all the help from the Forum
Version: AutoCAD C3D 2010
Message 11 of 15

You can find the path on the Files tab in Options. I usually reset it to my own path.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 12 of 15
sboon
in reply to: JeffWright5789

For Win 7 users the default location should be C:\Users\<username>\AppData\Local\Temp

 

IMHO checking and clearing out this folder should be part of the normal system maintenance for all ACad users.  Mine has not been giving me any problems but I still had 532 files and 678MB of junk to get rid of.

Steve
Expert Elite Alumnus
Message 13 of 15
JeffWright5789
in reply to: sboon

Dump everything under the "TEMP" folder....?
Appreciate all the help from the Forum
Version: AutoCAD C3D 2010
Message 14 of 15
sboon
in reply to: JeffWright5789

Yup - dump it all.  Windows won't let you delete any files that are actively being used by programs.

Steve
Expert Elite Alumnus
Message 15 of 15
Sinc
in reply to: JeffWright5789


@JeffWright5789 wrote:

 

Our solution ->  call Bentley.



In my experience, that software crashes at least as much.  And given that I've used AutoCAD for a lot longer, I find Microstation very frustrating.  It often takes me a couple of hours to do a task that I can do in C3D in a few seconds.  Although I've heard that people who start with the MicroStation products have the similar problems when they try to use C3D.

 

C3D 2010 did tend to crash a lot.  Not as much as earlier releases, but it wasn't all that stable.  C3D 2011 also has lots of problems that were fixed in C3D 2012.  C3D 2013 has introduced a bunch of new nightmares.  So far, I recommend moving to C3D 2012...  It rarely crashes on me, and doesn't have all the "surprises" of C3D 2013.  After C3D 2013 SP1 is released, then that might change, but I find C3D 2012 to be the most productive at the moment.

Sinc

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