General Segment Label thick border

[wdprice3]

I have a client using ACAD 2012 that is referencing my topo file which contains contour labels (General Segment Label).  I am using C3D 2012.  On my client's machine, the borders for the labels are showing up extremely thick; however, on my computer (regular ACAD and C3D) the borders show up correctly.  This also apparently happens with the existing contour labels, where the border is not supposed to show.  I'm guessing this must be some type of frame on the background mask, since it is showing up on both label styles.  Any ideas on how to get the labels to show correctly?  

exporttoautocad isn't a feasible solution as we have several plans at different scales.

[sirjoelsph · Accepted solution]

I would make sure that your client has the Civil 3D Object Enabler installed for his specific version.  This should hopefully display the Civil 3D labels correctly.

[JustOpie · Accepted solution]

Does your client have the Object Enablers installed?

[wdprice3]

Doh!  Thanks to both of you!  I didn't even think about this as we haven't had a client without this installed in a while.