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Custom Dialog Box appears stretched in C3D 2015 vs C3D 2014

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Message 1 of 6
hencoop
287 Views, 5 Replies

Custom Dialog Box appears stretched in C3D 2015 vs C3D 2014

I have a custom dialog box that I have used for a couple of decades that now appears stretched (width) in C3D 2015 but only on a couple of installations.  I have been using C3D 2014 and installed C3D 2015 so I could troubleshoot the problem for those using C3D 2015; however, on my C3D 2015 it appears just as it has on C3D 2014.  It is not stretched for me.  The others still see the stretched dialog.

 

One of the other users said trying to load the program that opens the dialog crashed his machine.  The other had no such problem except the dialog is stretched.  On my new C3D 2015 installation it loads and runs w/o any problem and the dialog looks just as it always had.

 

Does anyone know what may be causing the change in the dialog appearance and could it be related to the crashes the one user is experiencing?  

AutoCAD User since 1989. Civil Engineering Professional since 1983
Product Ver.: 13.6.1781.0 Civil 3D 2024.3 Update
Built On:        U.152.0.0 AutoCAD 2024.1.2
                        27.0.37.14 Autodesk AutoCAD Map 3D 2024.0.1
                        8.6.52.0 AutoCAD Architecture 2024
5 REPLIES 5
Message 2 of 6
augusto.goncalves
in reply to: hencoop

Hi,

 

Can you provide more details on how this dialog was created? Lisp, .NET, C++, VBA?

 

Also, do you have a image that demonstrate the issue?

 

 

Regards,



Augusto Goncalves
Twitter @augustomaia
Autodesk Developer Network
Message 3 of 6
hencoop
in reply to: augusto.goncalves

The dialog structure or layout was created using a DCL file and is populated/manipulated via autolisp.

It was originally constructed in the mid-1990's and has been working well since then.

 

AutoCAD User since 1989. Civil Engineering Professional since 1983
Product Ver.: 13.6.1781.0 Civil 3D 2024.3 Update
Built On:        U.152.0.0 AutoCAD 2024.1.2
                        27.0.37.14 Autodesk AutoCAD Map 3D 2024.0.1
                        8.6.52.0 AutoCAD Architecture 2024
Message 4 of 6
augusto.goncalves
in reply to: hencoop

Thanks!

 

From what you said, it seems related to Windows DPI settings, which can vary from one machine to another...

 

Undre control panel, appearance, try change according to the image below:

 

dpi.png

Regards,



Augusto Goncalves
Twitter @augustomaia
Autodesk Developer Network
Message 5 of 6
hencoop
in reply to: augusto.goncalves

P.S. I have since installed "Autodesk Infrastructure Design Suite Premium 2015" on my workstation and the stretching does not happen on my installation.

The two other workstations where the stretching occurs are under another license acquired by our company.  Those two seats were upgraded by the techs that use them from a download of "AutoCAD Civil 3D 2015".

AutoCAD User since 1989. Civil Engineering Professional since 1983
Product Ver.: 13.6.1781.0 Civil 3D 2024.3 Update
Built On:        U.152.0.0 AutoCAD 2024.1.2
                        27.0.37.14 Autodesk AutoCAD Map 3D 2024.0.1
                        8.6.52.0 AutoCAD Architecture 2024
Message 6 of 6
hencoop
in reply to: augusto.goncalves

That was it!

Thank you very much.

 

AutoCAD User since 1989. Civil Engineering Professional since 1983
Product Ver.: 13.6.1781.0 Civil 3D 2024.3 Update
Built On:        U.152.0.0 AutoCAD 2024.1.2
                        27.0.37.14 Autodesk AutoCAD Map 3D 2024.0.1
                        8.6.52.0 AutoCAD Architecture 2024

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