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Civil 3D installation error on Windows 7 x64

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Message 1 of 4
ti
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3085 Views, 3 Replies

Civil 3D installation error on Windows 7 x64

Hi,

 

I have a strange problem installing Civil 3D 2011 x64 French on the following PC.

 

Windows 7 x64 SP1 French

16GB DDR3 RAM

120GB SSD

Quadro FX3800

 

The install seems to be running fine then, on the "Civil 3D 2011" step, it just stops and start rolling back changes.

 

I'm installing from a network deployment, so running my deployment in diagnostic mode is not possible since I have no network in that mode.

 

I'm including all the log files I have on my system.

 

I tested the network deployment on another similar PC and it works fine.

 

Anyone has an idea ?

 

Thanks

 

Here's a part from the end of the main log file. 

Property(S): C3DPT_SMPLPROJ_DIR = C:\Civil 3D Project Templates\_Sample Project\
Property(S): C3DPT_EXTREFS_DIR = C:\Civil 3D Project Templates\_Sample Project\External References\
Property(S): C3DPT_SRCDWGS_DIR = C:\Civil 3D Project Templates\_Sample Project\Source Drawings\
Property(S): C3DPT_SURFACES_DIR = C:\Civil 3D Project Templates\_Sample Project\Source Drawings\Surfaces\
Property(S): C3DPT_PIPENWKS_DIR = C:\Civil 3D Project Templates\_Sample Project\Source Drawings\Pipe Networks\
Property(S): C3DPT_ALGNMTS_DIR = C:\Civil 3D Project Templates\_Sample Project\Source Drawings\Alignments\
Property(S): C3DPT_RPTS_DIR = C:\Civil 3D Project Templates\_Sample Project\Reports\
Property(S): C3DPT_PRODDWGS_DIR = C:\Civil 3D Project Templates\_Sample Project\Production Drawings\
Property(S): C3DPT_IMAGES_DIR = C:\Civil 3D Project Templates\_Sample Project\External References\Images\
Property(S): C3DPT_DWF_DIR = C:\Civil 3D Project Templates\_Sample Project\External References\DWF\
Property(S): C3DPT_DWG_DIR = C:\Civil 3D Project Templates\_Sample Project\External References\DWG\
Property(S): C3DPT_DGN_DIR = C:\Civil 3D Project Templates\_Sample Project\External References\DGN\
Property(S): C3DPT_DOCS_DIR = C:\Civil 3D Project Templates\_Sample Project\Documents\
Property(S): C3DPT_PROJTMPL_DIR = C:\Civil 3D Project Templates\
Property(S): CostingComplete = 1
Property(S): SourcedirProduct = {5783F2D7-9000-040C-0102-0060B0CE6BBA}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 180672272
Property(S): PrimaryVolumeSpaceRequired = 2722084
Property(S): PrimaryVolumeSpaceRemaining = 177950188
Property(S): AppIndexWrite_executed = 1
Property(S): PrimaryVolumePath = C:
MSI (s) (F4:2C) [10:50:16:729]: Note: 1: 1708 
MSI (s) (F4:2C) [10:50:16:745]: Transforming table Error.

MSI (s) (F4:2C) [10:50:16:745]: Transforming table Error.

MSI (s) (F4:2C) [10:50:16:745]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (F4:2C) [10:50:16:745]: Transforming table Error.

MSI (s) (F4:2C) [10:50:16:745]: Transforming table Error.

MSI (s) (F4:2C) [10:50:16:745]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (F4:2C) [10:50:16:745]: Produit: AutoCAD Civil 3D 2011 - Français. --L'opération d'installation a échoué.

MSI (s) (F4:2C) [10:50:16:745]: Windows Installer a installé le produit. Nom du produit : AutoCAD Civil 3D 2011 - Français. Version du produit : 8.0.1439.2. Langue du produit : 1036. Fabricant : Autodesk. Réussite de l’installation ou état d’erreur : 1603.

MSI (s) (F4:2C) [10:50:16:745]: Attempting to delete file C:\Windows\Installer\1853a.mst
MSI (s) (F4:2C) [10:50:16:745]: Unable to delete the file. LastError = 32
MSI (s) (F4:2C) [10:50:16:745]: Attempting to delete file C:\Windows\Installer\1853b.mst
MSI (s) (F4:2C) [10:50:16:745]: Unable to delete the file. LastError = 32
MSI (s) (F4:2C) [10:50:16:745]: Deferring clean up of packages/files, if any exist
MSI (s) (F4:2C) [10:50:16:745]: Attempting to delete file C:\Windows\Installer\1853a.mst
MSI (s) (F4:2C) [10:50:16:745]: Attempting to delete file C:\Windows\Installer\1853b.mst
MSI (s) (F4:2C) [10:50:16:745]: MainEngineThread is returning 1603
MSI (s) (F4:A0) [10:50:16:745]: RESTART MANAGER: Session closed.
MSI (s) (F4:A0) [10:50:16:745]: No System Restore sequence number for this installation.
=== Arrêt de l'enregistrement:2011-11-3010:50:16 ===
MSI (s) (F4:A0) [10:50:16:760]: User policy value 'DisableRollback' is 0
MSI (s) (F4:A0) [10:50:16:760]: Machine policy value 'DisableRollback' is 0
MSI (s) (F4:A0) [10:50:16:760]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F4:A0) [10:50:16:760]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (F4:A0) [10:50:16:760]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (F4:A0) [10:50:16:760]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (F4:A0) [10:50:16:760]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (F4:A0) [10:50:16:760]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (F4:A0) [10:50:16:760]: Restoring environment variables
MSI (s) (F4:A0) [10:50:16:760]: Destroying RemoteAPI object.
MSI (s) (F4:74) [10:50:16:760]: Custom Action Manager thread ending.
MSI (c) (BC:DC) [10:50:16:760]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: 2
MSI (c) (BC:DC) [10:50:16:760]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2011-11-30  10:50:16 ===

 

3 REPLIES 3
Message 2 of 4
hashim.mundol
in reply to: ti

Answered already in this thread

 

http://forums.autodesk.com/t5/Installation-Licensing/Civil-3D-installation-error-on-Windows-7-x64/td...

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 4
ti
Participant
in reply to: ti

The Microsoft Fix It tool didn't do anything useful in my case.

 

I found the solution from here : http://forums.autodesk.com/t5/Installation-Licensing/Autodesk-AutoCAD-Mechanical-2012-will-not-insta...

 

Deleting the following registry keys did the trick ;

 

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\

HKEY_CURRENT_USER\SOFTWARE\Autodesk\

 

I had Civil 3D 2012 before on that machine but I uninstalled it.

 

If the "CheckForAcadExistence" error in the log is so obvious why the installer can't display an error like "Install failed because another Acad version was found" or something like that ?

 

Thanks

Message 4 of 4
hashim.mundol
in reply to: ti

thanks for sharing the solution.

 

I will add this to the wish list to include this to the Error Message 

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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