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Civil 3D 2015 Service pack 1 - Installation issue

10 REPLIES 10
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Message 1 of 11
scottlaw75
1845 Views, 10 Replies

Civil 3D 2015 Service pack 1 - Installation issue

No matter if I attempt to install the service pack via the Autodesk Application Manager or by downloading the file from the Autodesk website i receive an error message that states the following:  See attachment

 

I installed Civil 3D as part of the infrastructure Design Suite Premium 2015, which is so large it comes on a 32GB thumb drive.  Upon installation of the service pack it fails as it cannot find the C3D.msi since it is looking to some temp directory that does not exist on my C drive.  If I attempt to point it to the C3D.msi file located on the thumb drive it gives me the following error:  Error 1706.  No valid source could be found for product Autodesk AutoCAD Civil 3d 2015.  The Windows installer cannot continue. It then closes the installer and gives Error Code 1603.

 

I then attempted to create the the temp folder with subdirectories that it was looking for originally and placing a copy of the C3D.msi file in that location and it seemed to get past that step and then got hung up on the next step so i did the same thing and then it finally gives some other error and fails to load as well.

 

I remember being required to point to a file for other installs in the past but it always seemed to work after that hang up.  Is this an attempt to keep people that have cracked copies of Autodesk products from being allowed to install service packs or something? I find  it is extremely frustrating to be denied from installing much needed fixes after I have installed a legit copy from Autodesk provided software.

 

Please help if you have suggestions.  Thank you kindly. Smiley Frustrated

10 REPLIES 10
Message 2 of 11
mwilkinsonls2
in reply to: scottlaw75

Have you tried right clicking on the C3D.msi and clicking repair then running the service pack?

Message 3 of 11
AllenJessup
in reply to: scottlaw75

You might have to copy the whole installation to that temp directory. It's going to be looking for a lot of files there. Although double posting isn't always a good ides. In this case you might want to post to the Installation & Licensing  forum. There are some really good people there that can probably help.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 4 of 11
scottlaw75
in reply to: mwilkinsonls2

Thanks for the suggestion.  If I right click on the C3D.msi file on the installation thumb drive it says the following though:

 

Run Setup.exe to install Autodesk AutoCAD Civil 3D 2015.

 

Perhaps I should run a repair using rhe setup.exe though I guess?

 

 

Message 5 of 11
scottlaw75
in reply to: AllenJessup

Allen I had thought about that, but the fact that the whole installation series ends up being like 40-50GB, once copied off the 32GB thumkb drive, is a little bit of a bummer as it seems to take forever (from past experience).  It may be my only option though.  Thanks for the suggestion sir.

Message 6 of 11
AllenJessup
in reply to: scottlaw75

See these two knowledge base articles and see if they help you any. I know one is for MEP but think C3D would be similar.

 

http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticle...

 

http://knowledge.autodesk.com/support/autocad-mep/troubleshooting/caas/sfdcarticles/sfdcarticles/Err...

 

Allen

 



Allen Jessup
Engineering Specialist / CAD Manager

Message 7 of 11
scottlaw75
in reply to: AllenJessup

Allen,

 

You were correct that I had to copy the entire installation material over to my C drive, then point to in during the Service pack install.  That allowed for it to install correctly.  It took a little over an hour to copy the entire contents to the C drive but it ended up being worth it.

 

Thank you again.  Have a good day sir!

Message 8 of 11
steve-dude
in reply to: scottlaw75

Is there a simpler sollution to getting the service pack 1 to install?  Perhaps a hotfix or a service pack for the service pack?  Copying the full installer from the USB stick onto each employees machine seems like a bit of a PITA.  Are all service packs in the future going to require duplicated installation files on our machines?  I mean, if we are forced to jump through this hoop to get a service pack, can we at least free up our hard drives by deleting the install files once updated, or do we just have to say goodbye to that hard drive space because we'll need them for the next SP?

Message 9 of 11
AllenJessup
in reply to: steve-dude

There's nothing new in the way this SP behaves. It's been that way for may years. What's different is that the program is now shipping on a USB drive. Even before the advent of the Suites on a USB drive. It was always a good practice to copy the installation from whatever media it came on to your local hard drive and run it from there. This is still the case. If you need to free up the hard drive you can then delete the installation files. But you'll have to copy them back for each repair, reinstall and SP. In an office with multiple users it makes sense to devote space on the server to a copy of the installation. Don't delete the folder that it was copied in to so you'll be able to put it in the same place every time.

 

We have a network license. Since there isn't room on the server. The network deployment is kept on my computer. That's just the way it has to be.

 

Allen Jessup

Civil 3D 2012 SP 3 / IDSP 2014
Dell Precision T3610, Xeon CPU 3.70 GHz
Win 7 Pro, 64-bit,32 GB RAM, Nvidia Quadro K4000
Samsung SSD 512GB
HGST (WD) 512GB drive



Allen Jessup
Engineering Specialist / CAD Manager

Message 10 of 11
steve-dude
in reply to: AllenJessup

Hi Allen,

Thank you for the clarification... and for the suggestion of putting the installer on the server.  I think that is exactly what we'll do.  Our past version was happened to be a download onto the server because our USB stick arrived so very late.  So, we just had not run into this issue in the previous release with our service packs.  Thanks again.

Message 11 of 11
AllenJessup
in reply to: steve-dude

Hey. No problem. Since I've been doing this since it took an 8" high stack of 3.5" floppies to install. I've learned some things in between bashing my head against the screen. That hurt more when it was a 20" CRT!

 

Allen

 



Allen Jessup
Engineering Specialist / CAD Manager

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