Civil 3D 2009 Unhandled Access Violation?

[tjsuchoski]

I'm running Civil 3D 2009 and whenever I shutdown, I get the following error:

FATAL ERROR: Unhandled Access Violation Reading 0x0058 Exception at 6367cb7bh

Any ideas? I gets frustrating because when I start Civil 3D the next time I get a message that it unexpectedly crashed and I can go through the recovery process.

[Anonymous]

tjsuchoski wrote:
> I'm running Civil 3D 2009 and whenever I shutdown, I get the following
> error: FATAL ERROR: Unhandled Access Violation Reading 0x0058 Exception
> at 6367cb7bh Any ideas? I gets frustrating because when I start Civil 3D
> the next time I get a message that it unexpectedly crashed and I can go
> through the recovery process.

Have you installed Update 1 for Civil 3D 2009?

If you have and continue to see this issue, please submit a CER report
so we can investigate further.

--
Himanshu Gohel. Civil 3D Team, Autodesk, Inc.
Autodesk Civil 3D Product Information: http://www.autodesk.com/civil3d
Civil Engineering Community Portal: http://civilcommunity.autodesk.com

[tjsuchoski]

I have update version 2. I guess that means I do a CER submission. How does one do that?

[tjsuchoski]

No pop-up occurs when I get the Fatal Error. How does one then submit the information on a CER?

[Anonymous]

tjsuchoski wrote:
> No pop-up occurs when I get the Fatal Error. How does one then submit
> the information on a CER?

Unfortunately the CER window isn't popping up so that data can't be
sent. I'd suggest a repair of your installation first. It would be
best to open a support case through your reseller or directly with
Autodesk subscription support to debug this. Good luck,

--
Himanshu Gohel. Civil 3D Team, Autodesk, Inc.
Autodesk Civil 3D Product Information: http://www.autodesk.com/civil3d
Civil Engineering Community Portal: http://civilcommunity.autodesk.com