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C3D 2013 Service Pack Status

22 REPLIES 22
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Message 1 of 23
fcernst
1279 Views, 22 Replies

C3D 2013 Service Pack Status

What is the status on a service pack to address the crashing issues?

 

It is already mid-November and I recently received our 90-day pre-bill for our next Subscription, yet we do not have a current stable product. 

I am hitting the Audit command just about every other command now and still crashing frequently. Especially on various Corridor operations such as extracting feature lines, etc.. 

 

I have sent countless feedback retracing my steps for Autodesk and it is getting annoying and tiresome.

 

Where is the product leadership at Autodesk on this?

 

 



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
22 REPLIES 22
Message 2 of 23
neilyj666
in reply to: fcernst

My guess is that they'll issue a Service Pack to provide Win 8 compatibility which will break some functionality that I rely on (see Drive Command in 2012....that took about 9 months to fix, not even sure if it is working properly as I'm now on 2013)

neilyj (No connection with Autodesk other than using the products in the real world)
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AEC Collection 2024 UKIE (mainly Civil 3D UKIE and IW)
Win 11 Pro x64, 1Tb Primary SSD, 1Tb Secondary SSD
64Gb RAM Intel(R) Xeon(R) W-11855M CPU @ 3.2GHz
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Message 3 of 23
fcernst
in reply to: neilyj666

Win 8? That would be inexcusable.

 

Here are the stated system requirements from Autodesk for C3D 2013. This is the data we have based our company budget decisions on:

 

Capture.JPG



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 4 of 23
neilyj666
in reply to: fcernst

Win 8 compatibility is inevitable.....never mind though....if Autodesk are to be believed we'll be doing all our designs "in the cloud" via iPads...Smiley Wink

neilyj (No connection with Autodesk other than using the products in the real world)
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AEC Collection 2024 UKIE (mainly Civil 3D UKIE and IW)
Win 11 Pro x64, 1Tb Primary SSD, 1Tb Secondary SSD
64Gb RAM Intel(R) Xeon(R) W-11855M CPU @ 3.2GHz
NVIDIA RTX A5000 16Gb, Dual 27" Monitor, Dell Inspiron 7760
Message 5 of 23
BrianHailey
in reply to: fcernst

Those that know, don't say.

Those that say, don't know.

Brian J. Hailey, P.E.



GEI Consultants
My Civil 3D Blog

Message 6 of 23
mathewkol
in reply to: fcernst

Indeed, as Brian stated (yet again) 🙂 you'll know when we all know...the day it's releaaed.

Why would the addition of Win 8 compatibility be inexcusable? It would be adding additional functionality. Anyway, it's all speculation at this point anyway.

Make sure you have the hotfixes installed in the meantime.
Matt Kolberg
SolidCAD Professional Services
http://www.solidcad.ca /
Message 7 of 23
fcernst
in reply to: mathewkol

To clarify:

 

It would be inexcusable to leapfrog Win 7 stability, and holdback on releasing a service pack, to focus on Win 8 compatibility.

 

Get the product stable on Win 7 first. This is how it was sold to us.



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 8 of 23
mathewkol
in reply to: fcernst

I have no idea how long it takes to make C3D Win 8 compatible. For argument's sake, let's say it takes a week. From Autodesk's perspective it would not be cost effective to release 2 service packs, the second being a week later. From an administrator perspective, it also would not make sense to have to install 2 service packs so close together.

I doubt it's only a week. If it takes 4 months then I would agree with you, give us SP1 now then SP2 later once the Win 8 stuff has been added.

If this is what the delays is (remember it is complete speculation that Win 8 is being added) then I suspect the timing is somewhere in between.
Matt Kolberg
SolidCAD Professional Services
http://www.solidcad.ca /
Message 9 of 23
fcernst
in reply to: mathewkol

Civil 3D 2013 was released over half a year ago...The service pack for it is WAY late....

 

No excuses.



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 10 of 23
mathewkol
in reply to: fcernst

Actually, there have been 2 hot fixes released. They have many fixes that include stability fixes. They aren't called "Service Packs" but they fix things as the SP's do. The latest was released in late September, so the timing is pretty much right on schedule.
Matt Kolberg
SolidCAD Professional Services
http://www.solidcad.ca /
Message 11 of 23
fcernst
in reply to: mathewkol

The hot fixes for C3D have not been encompassing at fixing the stabitlity and other issues as traditionally Service Packs have. This software is crashing during design operations frequently.

 

Matt, do you actually do Civil design work or just sell the software? I think we need to know where you sit before you stand on these issues.



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 12 of 23
mathewkol
in reply to: fcernst

It's unfortunate that the hot fixes haven't fixed your crashing problems, but they have fixed several stability problems other users have been experiencing.

[...We need to know...]
No you don't. I'm just saying that fixes for many differet problems have been released, they're just not called "Service Packs".

That said, the AutoCAD and Map fixes have not been rolled up with the hot fixes. These are typically what you get with an official "Service Pack" compared to a hot fix.
Matt Kolberg
SolidCAD Professional Services
http://www.solidcad.ca /
Message 13 of 23
fcernst
in reply to: mathewkol

Yes, I do need to know. It is warranted and very enlightening.

 

My software rep has been getting numerous complaints about the crashing. They are pretty bummed out about it.

 

 



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 14 of 23
mathewkol
in reply to: fcernst

As entertaining as this line of questioning has been, it's moot.  Your original question was answered long ago in this thread, regardless of whatever we think about it.  Fact is, there is nothing called a Service Pack for C3D 2013 and there is no way of knowing if/when there will be.

Matt Kolberg
SolidCAD Professional Services
http://www.solidcad.ca /
Message 15 of 23
Mark_Castle
in reply to: mathewkol

I've been playing around with Civil 3D 2013 on Win 8 at home a little bit, and I've certainly had crashes. I've chalked it up to the current version of C3D not being totally compatible with Win 8, but now I'm wondering if it's more just a C3D problem hearing of all these crashes with Win 7.

Mark Castle
Win 10 64-Bit, Thinkpad P50
16 GB RAM; Core i7-6820HQ; Quadro M1000M
Message 16 of 23
lim.wendy
in reply to: Mark_Castle

Windows 8 Support for Autodesk products is currently limited to the following products:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19048377&linkID=9240617

 

Smiley Wink

 


Wendy Lim

Data Nerd | Community Advocate | AEC Industry


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Message 17 of 23
SethHall
in reply to: fcernst

Hi Fred-

 

Brian Hailey speaks the truth. Often we do not know when the Update will be released until the day of release. I would encourage you to check back often or subscribe to the knowledge base's RSS feed to be notified of any release.

 

In regards to the crashes, have you been troueblesooting this issue to see if it can be addressed?

 

Do you get CER reports when you crash? Do you submit them? Under what email address?

 

Does this happen in all drawings or just one?

 

Are there a specific set of steps one needs to follow in order to reproduce? You mention corridor operations and extracting feature lines. I have tested various corridor operations and extracted feature lines many times and have not experienced a crash.

 

Does the crash happen on all machines or just one?

 


Seth Hall
Product Owner
Model Builder
Message 18 of 23
fcernst
in reply to: SethHall

 

Hi Seth,

 

Yes, crashes in more than one drawing, on more than one computer. There is also just not crashing to address, but the label reactor bugs I have mentioned and submitted to Autdesk.

 

Yes, I have submitted all of the crash reports as you mention under my subscription email address. As, I mentioned before it has gotten tiresome typing out the steps before the crash, so now it has gotten to the point that I just give a very abbreviated explanantion, or none at all and just send it in, but I always send them in. You can research that under that email. The submissions always process for about 20 seconds, and comes back with the message that there is "no solution avalaible at this time".

 

*The main indifference here, is a feeling that 2013 can't be fully trusted yet when working in a project. By this, I mean the feeling it could go "poof" at an inopportune time, a shaky kind of feeling, such as in the middle of corridor operations, where it is starting to get concerning that there may have been quite a few design steps executed since the last Save.

 

Thanks for looking into this. 

Capture.JPG



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 19 of 23
fcernst
in reply to: fcernst

Rsponse from Seth:

 

Hi Fred,

I have escalated this case so I can provide you with what I have found in regards to your CER reports. In the 18 reports listed under your email address, 7 are linked to a known issue that seems to be addressed in Map 3D 2013 Update 1 (which is inherited by Civil 3D’s Update 1). I also saw one other issue linked that looks like it was addressed in the core AutoCAD Update 1 (which again is inherited by Civil 3D’s Update 1). As you know, nothing is set in stone until the final release to customers, but this is what I can see from my end.

Based on my findings and the record of the last month it does seem that you would benefit from the release of Update 1 for Civil 3D 2013. Unfortunately, as I stated in the forums, I do not know when this will be release. Judging from past release cycles I would have to assume that this will be coming sooner rather than later, but again, I have not been given any information on potential release dates.

I will now link this case to the known issues stated above so Development will know that another customer has inquired to Support about this issue. Per our policy we will now go ahead and close this case, leaving it linked to Development’s issue. I apologize for any inconvenience this may have caused.

Thanks again, and have a great holiday weekend!

Best regards,                                                                                 

Seth Hall

Product Support Specialist

Manchester, NH USA

www.autodesk.com

Being Civil - http://blogs.autodesk.com/beingcivil

If you would like to comment on my work, please contact my manager joshua.coombs@autodesk.com anytime.

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Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com
Message 20 of 23
fcernst
in reply to: fcernst

This occrred instantaneously when selecting a Catchment this morning.

 

 

Capture.JPG



Fred Ernst, PE
C3D 2024
Ernst Engineering
www.ernstengineering.com

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