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C3D 2010 hanging at startup

3 REPLIES 3
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Message 1 of 4
mgrubb
312 Views, 3 Replies

C3D 2010 hanging at startup

I'm an IT person so please bear with me as I'm not familiar with Civil 3D yet..  Running Civil3D 2010 on Windows 7 32 bit.  Fle version of acad.exe is 24.0.215.0 and Product version is R18.0.215.0.0.  Standalone license.

 

I've noticed that once in a while Civil3D decides that it doesn't want to work for a particular user. 
Yes, the problematic user has local admin access to the PC.  HDD is not compressed or encrypted.  Been working fine for months....yesterday the user shut down his PC and everything had been fine.  Today eh booted it up and the problems started.  No rhyme or reason, nothing changed.  No new software installed, and no new windows updates were installed. 

Here are the symptoms:
1 - When I login to the computer with the user's name, Civil3D hangs.  Occasionally I see "loading DLLs" from time to time, just usually all the boxes are blank.
2 - When I login with my account I can launch Civil 3D without any problems

See this in the event log when I kill the process (although I don't believe this is useful):

Log Name:      Application
Source:        Application Hang
Date:          13/10/2011 11:20:39 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      computer.domain
Description:
The program acad.exe version 24.0.215.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: ab0
 Start Time: 01cc89bb457c734f
 Termination Time: 32
 Application Path: C:\Program Files\AutoCAD Civil 3D 2010\acad.exe
 Report Id: e5465457-f5ae-11e0-852b-18a905b6e1ad


Yes, the problematic user has local admin access to the PC.  HDD is not compressed or encrypted.  Been working fine for months....yesterday the user shut down his PC and everything had been fine.  Today eh booted it up and the problems started.  No rhyme or reason, nothing changed.  No new software installed, and no new windows updates were installed.

 

I've tried the following:
1 - Changed  HKCU\Software\Autodesk\AutoCAD\R18.0\ACAD-8000:409\WebServices\CommunicationCenter\LastUpdateTimeLoWord to 0x00000000
2 - "Remove" users profile by deleting:
 HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.0
 C:\Users\%User%\AppData\Local\Autodesk\C3D 2010\
 C:\Users\%User%\AppData\Roaming\Autodesk\C3D 2010\
 C:\Users\%User%\AppData\Roaming\Autodesk\Civ3D
 And then running AutoCAD again so it recreates everything (removed /p reference for profile and /ld switch (not sure what that does), in the shortcut.
3 - Unchecked the boxes in IE for "Check for publisher's certificate revocation" and "Check for server certificate revocation".

 

Last time this happened (different user, different PC, identical symptoms) I ended up having to completely reinstall C3D, which is time consuming and not a solution.  Before I reinstalled I attempted a repair install to no avail.  Called my Autodesk support team, and they didn't know what to do and forced me to reinstall.

 

Any idea as to where I can go with this?  What I can check?  As I mentioned....very new to C3D...

3 REPLIES 3
Message 2 of 4
AllenJessup
in reply to: mgrubb

Well. You really don't want to remove the /ld switch. That loads the AecBase.dbx file that you need, see AutoCAD Icon Switches. As for the rest. You've pretty much covered what I can think of immediately. Two things I'd suggest. Post you're question to the Installation & Licensing forum. That may get you more results. Also, if your software is on Subscription, you and start a service request on the Subscription Website.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 3 of 4
mgrubb
in reply to: mgrubb

Tracked it down....caused by a plotter.  Once I removed the plotter from Windows, everything worked perfectly!  Both users had the plotter installed previously, but C3D ran fine for a while before it started to hang up.  Odd thing is, there are people who have had this plotter setup for ages, and they all run from the same Windows print server and use the same location on the network for the plotter config options in C3D.  Per the our Autodesk support people, I'll check drivers and compare them to the PC3 file tomorrow.

Message 4 of 4
AllenJessup
in reply to: mgrubb

Interesting. Thanks for the update!



Allen Jessup
Engineering Specialist / CAD Manager

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