Autodesk being very difficult to deal with

[Kitkat1000]

I have some problems with Civil 3D 2013 and had to reload my machine.  Been waiting THREE DAYS for the activation of this latest reload and can't get beyond that.  Sent 3 emails and requests.

No I didn't deactivate it before i reloaded the machine - didn't think about it.

As much money as I've spent on this software this SHOULD be a NON-ISSUE.

PLEASE SOMEONE FROM AUTODESK ACTIVATE MY LICENSE!

Thank you

Cathy

[camilo.lemos · Accepted solution]

Hi Cathy, 

Sorry to hear the re-activation process is not going as it should be and I completely understand your frustration.

I've activated your product manually and will send you an activation code via private message here on the forums in just a minute (click on the envelope close to your screenname at the top of this screen).

Let me know if you need any further assistance.

Regards,

[mathewkol]

Cathy, I'm not sure how you attempted to activate but I've never had this problem. If it doesn't activate online I call 1-800-551-1490 which is the activation line. I speak to a human and it takes a few seconds. Keep that number handy if you don't have it.