AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

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Member
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Registered: ‎06-16-2008
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Autodesk being very difficult to deal with

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02-01-2013 06:17 AM

I have some problems with Civil 3D 2013 and had to reload my machine.  Been waiting THREE DAYS for the activation of this latest reload and can't get beyond that.  Sent 3 emails and requests.

No I didn't deactivate it before i reloaded the machine - didn't think about it.

As much money as I've spent on this software this SHOULD be a NON-ISSUE.

 

PLEASE SOMEONE FROM AUTODESK ACTIVATE MY LICENSE!

 

Thank you

Cathy

Hi Cathy, 

 

Sorry to hear the re-activation process is not going as it should be and I completely understand your frustration.

 

I've activated your product manually and will send you an activation code via private message here on the forums in just a minute (click on the envelope close to your screenname at the top of this screen).

Let me know if you need any further assistance.

 

Regards,

Community Manager
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Registered: ‎09-28-2011
Post 2 of 3

Re: Autodesk being very difficult to deal with

02-01-2013 06:42 AM in reply to: cathy

Hi Cathy, 

 

Sorry to hear the re-activation process is not going as it should be and I completely understand your frustration.

 

I've activated your product manually and will send you an activation code via private message here on the forums in just a minute (click on the envelope close to your screenname at the top of this screen).

Let me know if you need any further assistance.

 

Regards,



Camilo Lemos
*Expert Elite*
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Registered: ‎07-09-2003
Post 3 of 3

Re: Autodesk being very difficult to deal with

02-01-2013 07:28 AM in reply to: cathy
Cathy, I'm not sure how you attempted to activate but I've never had this problem. If it doesn't activate online I call 1-800-551-1490 which is the activation line. I speak to a human and it takes a few seconds. Keep that number handy if you don't have it.
Matt Kolberg
Cansel - Autodesk Division
http://www.cansel.ca/
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