AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

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AllenJessup
Posts: 5,942
Registered: ‎05-21-2003
Message 1 of 31 (600 Views)
Accepted Solution

About "Accept as Solution".

600 Views, 30 Replies
12-02-2011 05:24 AM

I've been getting emails from Autodesk about post that don't have an accepted solution. I also see a lot of people who include a "Please accept as solution line" in their signature.

 

I'm a little stingy with doing this. I understand that it will help people who have similar problems. I do Accept as Solution" anything that is a solution. However I differentiate between a "Solution" and a "Workaround". A solution (to me) is where there is a function or action in the program that I'm unaware of and someone has provided me with that knowledge. A workaround is where I can't get where I want to be by going in a straight line so someone give me alternate directions.

 

An example of a workaround is in my post Featureline by Point Object (accept elevation) . A Solution would have been an variable or check box that eliminated the request for accepting the elevation when selecting a Point Object. The Workarounds of inserting the points at elevation and drawing through the nodes or of creating a surface from the points, drawing 2d polylines then converting them to featurelines at the surface elevation are good Workarounds. But not Solutions (in my view).

 

Maybe there should be an "Accept as Workaround" option should be added. I don't want to give the opinion, especially to Autodesk, that workaround are solutions. The fact that someone posted about the same issue 2 days later show that there needs to be a change in the program.

 

Hope if you got this far I haven't bored you too much. I just thought I needed to say this.

 

Allen

OK. This post generated a lot of discussion, which is what I had wanted. After reading what others have said about the subject. I've decided that those who feel that anything that gets the work moving again should be marked as a solution have the best point. Then others searching on the same topic can benefit from it.

 

Thank for all your comments.

Allen

I believe only the original poster can mark as solution.....or maybe not as I've just marked this as a solution (maybe due to Expert Elite)

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antoniovinci
Posts: 1,669
Registered: ‎06-03-2011
Message 2 of 31 (595 Views)

Re: About "Accept as Solution".

12-02-2011 05:43 AM in reply to: AllenJessup

AllenJessup wrote:

Hope if you got this far I haven't bored you too much.


Well, I really felt asleep, Lady...

In my opinion, workarounds "are" solutions, whereas "a function or action in the program that I'm unaware of and someone has provided me with that knowledge" is simply a program feature, which you didn't know, period.

 

Have a nice weekend !

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neilyj
Posts: 3,792
Registered: ‎08-01-2008
Message 3 of 31 (587 Views)

Re: About "Accept as Solution".

12-02-2011 05:57 AM in reply to: AllenJessup

Both are solutions but in different ways in that a problem that the user was having has been solved.

 

The workaround (as Allen said) is likely to involve several steps as the inherent functionality isn't there (e.g. try right clicking a Civil 3D table to extract to Excel as is possible with a regular table) whereas not knowing about a program feature is a user training issue (e.g. how many C3D users can say they are competent in all aspects of Map?? - I know that you areantoniovinci as you have given me solutions in the past !!)

neilyj
(No connection with Autodesk other than using the products in the real world)


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AllenJessup
Posts: 5,942
Registered: ‎05-21-2003
Message 4 of 31 (584 Views)

Re: About "Accept as Solution".

12-02-2011 06:06 AM in reply to: antoniovinci

I know I'm skating a fine line. That's one of the reasons I posted. It was more the emails from Autodesk that prompted this. As I said, I don't want to give them the idea that workarounds are solutions. If you have to develop a workaround for a situation, especially if many people encounter that situation, there is something missing from the program that would benefit the users.

 

Allen

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neilyj
Posts: 3,792
Registered: ‎08-01-2008
Message 5 of 31 (582 Views)

Re: About "Accept as Solution".

12-02-2011 06:13 AM in reply to: AllenJessup

I agree - I had about 20 emails this morning (never had any before though) requesting closure but I left some as unsolved because a workaround should be addressed as such and a programmatical solution provided.

 

I don't imagine Autodesk will be keen to spend time and effort in making things easier for the end user by giving us what we want - case in point is the horrendous mish mash of applying solid fills to legends in MAP which is several steps backwards from the 2011 version (may have been addressed in SP1 - haven't checked)

neilyj
(No connection with Autodesk other than using the products in the real world)


IDSP Premium 2015 (mainly Civil 3D 2015 UKIE & Infraworks with some limited 3ds Max Design)
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MarySeufert
Posts: 581
Registered: ‎04-19-2011
Message 6 of 31 (564 Views)

Re: About "Accept as Solution".

12-02-2011 08:27 AM in reply to: neilyj

I agree as well. There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue. The Known Issues should all be routed to the Autodesk programmers and addressed! The Workarounds too, as it is something that the users need to help their workflow.

 

The last discussion I added my 2 cents to has an accepted solution which really isn't a solution, but an acknowledgement that there is a flaw in the core of AutoCAD. While it is beneficial for someone to know that they aren't doing something wrong in their drawing, Autodesk still needs to address the issue.

 

The question is, which of these answers will be your acceptable solution? :smileywink:

 

~ Mary


_______________________________________________________________________
Normal people believe that if it ain't broke, don't fix it.
Software Engineers believe that if it ain't broke, it doesn't have enough features yet.
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AllenJessup
Posts: 5,942
Registered: ‎05-21-2003
Message 7 of 31 (561 Views)

Re: About "Accept as Solution".

12-02-2011 08:31 AM in reply to: MarySeufert

MarySeufert wrote:

 

The question is, which of these answers will be your acceptable solution? :smileywink:


I'll consider it carefully!

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neilyj
Posts: 3,792
Registered: ‎08-01-2008
Message 8 of 31 (559 Views)

Re: About "Accept as Solution".

12-02-2011 08:41 AM in reply to: AllenJessup

Autodesk are too busy hitching a ride on the 3D BIM/virtual reality bandwagon to bother with sorting out core Civil 3D functionality.

 

Lets see how long it takes to fix the DRIVE command that was broken in the recent SP1 update to 2012

 

neilyj
(No connection with Autodesk other than using the products in the real world)


IDSP Premium 2015 (mainly Civil 3D 2015 UKIE & Infraworks with some limited 3ds Max Design)
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jmayo
Posts: 2,875
Registered: ‎11-13-2006
Message 9 of 31 (524 Views)

Re: About "Accept as Solution".

12-03-2011 09:58 AM in reply to: MarySeufert

Excellent idea with the known issues Mary.

John Mayo, PE
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Alfred.NESWADBA
Posts: 9,084
Registered: ‎06-29-2007
Message 10 of 31 (521 Views)

Re: About "Accept as Solution".

12-03-2011 10:03 AM in reply to: jmayo

>> There should be three different categories, Accept as (either a) Solution, Workaround or Known Issue

 

+1

 

- alfred -

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