Loss of functionality

[aburgner]

I have a strange one...  Someone came to me this morning and stated that they cannot perform any actions after some time in AutoCAD Architecture 2013 - no zoom, pan, select, etc.  However, functionality seems to return if they perform a save command or close the software.  Any thoughts as to the cause or the solution for this one?

Thank you for any guidance you may provide.

[Steve_Bessette]

Have you tried to reset the default settings for the program?  This can be done by (for Windows 7):

• Click Start
• Select All Programs
• Select Autodesk
• Select AutoCAD Architecture 2013
• Click "Reset Settings to Default".

This will bring up a dialog box where you are asked if you want to save your current settings to a .zip file or to just proceed with the reset.  Once the reset is completed, the program will reopen.  

Regards,

[aburgner · Accepted solution]

Due to other problems on this machine, I have performed a complete clean install of the software.  I am hopeful that this will fix numerous performance issues on the computer in question, including the loss of functionality described.