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shift to deselect freezes cursor

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Message 1 of 17
dmmeehan
3946 Views, 16 Replies

shift to deselect freezes cursor

Since installing 2013, when I have objects selected and want to deselect them by depressing the shift key, the cursor freezes and will not move until i let go of the shift key...

16 REPLIES 16
Message 2 of 17
rkmcswain
in reply to: dmmeehan

I know this doesn't help, but someone else had the same issue.

http://forums.autodesk.com/t5/AutoCAD-2010-2011-2012-DWG/Cursor-freezes-when-an-object-is-selected-a...

 

 

R.K. McSwain     | CADpanacea | on twitter
Message 3 of 17
dmmeehan
in reply to: rkmcswain

I had seen that thread but, there were no suggestions/answers. I have Autocad 2012 as well as 2013 with Cadworx as an add-on. Holding the shift key works fine in Autocad 2012, cadworx 2012 and Cadworx 2013. It is only the vanilla 2013 that seems to be affected. I would love to hear what the issue is.

Message 4 of 17
dmmeehan
in reply to: dmmeehan

Really? I must be the only one with this issue? It would be a real PITA to re-install acad to find the issue isn't resolved. Please let me know if anyone had this issue and resolved it...

Message 5 of 17
rkmcswain
in reply to: dmmeehan

When you press SHIFT, does the cursor stay AutoCAD crosshairs, or does it change to the Windows mouse pointer?

R.K. McSwain     | CADpanacea | on twitter
Message 6 of 17
dmmeehan
in reply to: dmmeehan

As I am usually selecting objects while this occurs, it is the pickbox that is displayed, and it does not change to a mouse arrow.

Message 7 of 17
Sergio.Bertino
in reply to: dmmeehan

Hi

Could you let me know the following as it should help to narrow down the cause:

1) Does this happen on all files, or only one? 

2) Does this happen on all machines, or only one? 

3) Does this happen for all user profiles, or only one? For 
instance, if you log on as a different user, does the issue still happen?
Also, if you run AUDIT and PURGE on the file, does the crash still happen?

 

I have also some suggestions:

 

1) Temporarily turn off your anti-virus, then test to see if the same problem happens. If it does not, then you might need to add in the AutoCAD file extensions as exceptions in your anti virus software.

2) Turn off Dynamic Input and see if AutoCAD still freezes. Out of the box you can use the F12 key to turn this on or off.

3) Type OP at the command line to bring up the OPTIONS dialog box. Go to the 'Selection' tab and find the 'Selection Preview' section. Uncheck both boxes. If you now go back to the program and use the Shift key to deselect again, does it still freeze for you?

4) Check to make sure that your video card is certified for use and that you have the most up to date drivers. You can use the link below to check this:

http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=16391880


Thanks


Sergio Bertino
MFG Technical Support Specialist
Message 8 of 17
dmmeehan
in reply to: Sergio.Bertino

Hi

Could you let me know the following as it should help to narrow down the cause:
1) Does this happen on all files, or only one? All Files
2) Does this happen on all machines, or only one? Only one
3) Does this happen for all user profiles, or only one? Untested Also, if you run AUDIT and PURGE on the file, does the crash still happen? Yes

 

I have also some suggestions:

 

1) Temporarily turn off your anti-virus, then test to see if the same problem happens. If it does not, then you might need to add in the AutoCAD file extensions as exceptions in your anti virus software. I can't turn off AV at work
2) Turn off Dynamic Input and see if AutoCAD still freezes. Out of the box you can use the F12 key to turn this on or off. Not used, but still doesn't fix it
3) Type OP at the command line to bring up the OPTIONS dialog box. Go to the 'Selection' tab and find the 'Selection Preview' section. Uncheck both boxes. If you now go back to the program and use the Shift key to deselect again, does it still freeze for you? Already unchecked
4) Check to make sure that your video card is certified for use and that you have the most up to date drivers. You can use the link below to check this. Just updated to latest driver.

Message 9 of 17
ZoyaDavelman
in reply to: dmmeehan

I'd like to join in on this topick.  I have the same problem, PLUS: My corsor almost freezes up, or rather slows down to long 30 seconds waiting time when pressing SHIFT to select multiple grips.  I'd say it freezes up on any kind of Shift+left click.

I did test the issue with Vanila AutoCAD 2014 profile.  The problem disappears.  It comes back immediately after loading my custom profile which was migrated from AutoCAD 2012.

I tested the problem when logged in as local administrator.  Same result.

I'm runing Autocad 2014 64 bit on Windows 7.

 

Any help would be greatly appreciated.

Message 10 of 17
Sergio.Bertino
in reply to: dmmeehan

Hi dmmeehan

It's really strange, I cannot reproduce the issue on our machines, either with Vanilla or a custom profile with custom workspace.

I've tried with several dwg, but it works fine.

Could you please try to run AutoCAD Vanilla deactivating any customization, maybe resetting your profile and your default setting as the user zoyad did?


Thanks


Sergio Bertino
MFG Technical Support Specialist
Message 11 of 17

Yes, loading up Vanilla profile fixes the problem.  But I do not want to run Vanilla profile.

The point is:  how to figure out which setting in my user profile creates the problem.  I do not really what to re-create it in ACAD 2014 step by step.  Any suggestions,  please?

Message 12 of 17
pendean
in reply to: dmmeehan

Perhaps us something in 2012 that does not exist or work in 2014: hard to tell through remote assistance.
What all was in 2012 that you cannot manually recreate in 2014 for a clean new profile? Time spent here looks to be longer than a typical setup in AutoCAD. Please do share more information about your old setup.
Message 13 of 17
dmmeehan
in reply to: ZoyaDavelman

The only customizations I make are adding paths to our network folders, adding a few ancient toolbars created long ago, and an old 2d piping symbol library (NHT). My concern is that I have no issues with Autocad 2012, or Cadworx 2012, or Cadworx 2013 which all get the same customizations. It is only Autocad 2013 where this issue occurs. The issue is annoying, but not so annoying that I'm going to spend all day reloading profiles to track down the cause. I work around it by holding shift to start the de-selection process, then letting go while I make the crossing window/fence, then pressing it again before clicking to deselect.

Message 14 of 17
ZoyaDavelman
in reply to: pendean

My AutoCAD is heavily customized with lots of support search paths, custom enterprise menu, custom tool pallets with grouping. I've been transferring this profile with minor upgrades from release to release since the beginning of times, it seems.

I had this same issue with Shift + left click freezing  when first getting new computer with Windows 7 64bit and installing AutoCAD 2011 on it.  Wrote to Autodesk techsupport. They suggested resetting AutoCAD by deleting registry key and relevant folders in 

C:\Users\<user>\AppData\Roaming\Autodesk\AutoCAD 2011
C:\Users\<user>\AppData\Local\Autodesk\AutoCAD 2011.

That fixed the problem then.  Had AutoCAD 2012 installed since.  Transferred user profile with no problem.  Skipped AutoCAD 2013.  Installed AutoCAD 2014 recently.  Tried to fix the problem using the method that worked for ACAD 2011.  Did not work this time.

Message 15 of 17
ZoyaDavelman
in reply to: ZoyaDavelman

Well, I figured this out.  At least for my own configuration.  It seems that there is an issue with Path length.  Do not know whether it's AutoCAD or Windows 7 setting the limit. Anyway, the shift+click problem gets fixed after I delete 6 or 7 lines from my Support search path.  All of those lines pointing to network location, which makes them pretty long.

 

I still need to figure out how to get my paths back.  Asking for suggestions again, please.

Message 16 of 17
germain.braaten
in reply to: dmmeehan

  So as a CAD Manager, I discovered the other day that we had "Unresolved" items in our main cuix.  Some of these are the very items that were purposefully left out of our deployment package, and like a bad Path Statement, bad Drive Letter, and bad Printer Queue these "Unresolved" items will slow you down.

  The Unresolved items are located in the "Partial Customization Files" section.  Once we removed or resolved these items, all of our AutoCAD users' performance improved dramatically. Enjoy.

 

Shift De-Select Grips delays AutoCAD SOLUTION MAIN CUIX 2015.PNG

Message 17 of 17

Getting rid of the unresolved customization files fixed the shift key hangup for me.  Thanks!  

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