AutoCAD 2013/2014/2015

AutoCAD 2013/2014/2015

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Member
Sengai
Posts: 5
Registered: ‎08-24-2012
Message 1 of 7 (768 Views)

Online Help not accessible. what do you want to do?

768 Views, 6 Replies
08-29-2012 05:19 AM

In AutoCAD 2013 I get the following error message when trying to use the Help/Search function.  I had tried searching online and in this forum but could not find anything relating to this error.  Can anyone help me out?

 

Error message:  "Online Help not accessible.  What do you want to do? Either you do not currently have Internet access, or the Autodesk Web Server is temporarily unavailable."

 

I checked and the Internet connection works fine on the computer.  There is nothing wrong with the Internet connection.  This only happens in AutoCAD.  The feature works fine in Autodesk Inventor.  Thanks for the help.

*Expert Elite*
pendean
Posts: 22,494
Registered: ‎11-06-2003
Message 2 of 7 (765 Views)

Re: Online Help not accessible. what do you want to do?

08-29-2012 05:21 AM in reply to: Sengai

did you try the actual HELP file link outside of AutoCAD? http://docs.autodesk.com/ACD/2013/ENU/index.html

The error message did say "..or the Autodesk Web Server is temporarily unavailable..."

 

Is it working now? It is here.

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Member
Sengai
Posts: 5
Registered: ‎08-24-2012
Message 3 of 7 (762 Views)

Re: Online Help not accessible. what do you want to do?

08-29-2012 05:31 AM in reply to: pendean

The link you gave works fine outside of AutoCAD but it's still not working from within AutoCAD.  Tried typing something in the Search box and click on the Search icon and still getting the same error.  The odd thing is that it works fine in Autodesk Inventor. 

*Expert Elite*
pendean
Posts: 22,494
Registered: ‎11-06-2003
Message 4 of 7 (761 Views)

Re: Online Help not accessible. what do you want to do?

08-29-2012 05:43 AM in reply to: Sengai

Weird: Do you have 360 turned on? If yes, is it accessible or also suffering from the same problem? If not, turn it on and try to access the Autodesk server.

OPTIONS command>SYSTEM Tab, how is HELP set?

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Member
Sengai
Posts: 5
Registered: ‎08-24-2012
Message 5 of 7 (744 Views)

Re: Online Help not accessible. what do you want to do?

08-29-2012 07:54 AM in reply to: pendean

I can login to 360 just fine.  Under the Option > System Tab, Help and Welcome, I had tried both selecting and deselecting the radio button for "Access online content when available" but makes no difference. 

Active Member
vijaycbe
Posts: 10
Registered: ‎03-30-2012
Message 6 of 7 (707 Views)

Re: Online Help not accessible. what do you want to do?

09-03-2012 06:52 AM in reply to: Sengai

Hi,

You can download the AutoCAD 2013 Help from  here- http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=18732446&linkID=10809853

Vijay
Member
JWJ1
Posts: 4
Registered: ‎09-27-2012
Message 7 of 7 (659 Views)

Re: Online Help not accessible. what do you want to do?

09-28-2012 06:25 AM in reply to: Sengai

I am having the same problem. Any fix?

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