AutoCAD 2013/2014/2015

AutoCAD 2013/2014/2015

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Member
andr7968
Posts: 4
Registered: ‎09-26-2012
Message 1 of 5 (148 Views)

How do i view my support case?

148 Views, 4 Replies
09-26-2012 03:03 PM

I am aware that this is not the correct section, but i could not find the right one, so I'm hoping that at least someone can link me to the right place, anyway, i have sent a support case, but i am unable to view it. What part of the website must i go to where i can view my cases, or a case based on the case number?

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pendean
Posts: 22,272
Registered: ‎11-06-2003
Message 2 of 5 (126 Views)

Re: How do i view my support case?

09-27-2012 05:27 AM in reply to: andr7968

support case? Are you on subscription, or do you mean CER?

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Member
andr7968
Posts: 4
Registered: ‎09-26-2012
Message 3 of 5 (117 Views)

Re: How do i view my support case?

09-27-2012 05:48 AM in reply to: pendean

I sent a support case via a link i found on these forums via google. This is the link i followed http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

 

I do not have a subscription. The version of autodesk 3dsmax design i am trying to activate is for a student class

*Expert Elite*
pendean
Posts: 22,272
Registered: ‎11-06-2003
Message 4 of 5 (111 Views)

Re: How do i view my support case?

09-27-2012 05:58 AM in reply to: andr7968

Installation Help from Autodesk for all autodesk products is at the following link, and it's free:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Otherwise go back to that link you provided, click on the CHAT NOW button and ask them what they did with your request for assitance.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
andr7968
Posts: 4
Registered: ‎09-26-2012
Message 5 of 5 (108 Views)

Re: How do i view my support case?

09-27-2012 06:06 AM in reply to: pendean

I just wanted to view the answer to the case i already sent. I'll make a post in that section if i cant get to my answer though, since from searches, a lot of people seem to be having the same problem as I am.

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