AutoCAD 2013/2014/2015

AutoCAD 2013/2014/2015

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Contributor
lando7189
Posts: 20
Registered: ‎08-24-2007
Message 1 of 12 (4,902 Views)
Accepted Solution

Blank Welcome Screen

4902 Views, 11 Replies
03-29-2012 10:26 AM

My welcome screen is blank, as is all of the help...  andy ideas?  - Lanny

Thanks... that was a step in the right direction.

 

I wound up having to go to Options -> System Tab ->  Help and Welcome Screen... and UNCHECKING "Access online content when available"... now, the help & welcome screens display as they should.... strange.

 

Thanks again for the pointer.  - Lanny

Distinguished Mentor
nrz13
Posts: 777
Registered: ‎01-16-2007
Message 2 of 12 (4,901 Views)

Re: Blank Welcome Screen

03-29-2012 10:31 AM in reply to: lando7189

You didn't accidentally uncheck installing any of the help features when doing a custom installation by any chance, did you?  It seems like something went wrong in the install, or that feature was removed.  If no one else has a better solution, I would try running the installer again and repair the installation.


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System specs: AutoCAD 2015 64-bit SP2, Windows 7 64-bit SP1, Intel Core i7-2600K, 16GB RAM, Crucial M4 SSD, AMD FirePro V4900, 2 Dell Monitors (2560x1600)
Contributor
lando7189
Posts: 20
Registered: ‎08-24-2007
Message 3 of 12 (4,878 Views)

Re: Blank Welcome Screen

03-29-2012 12:07 PM in reply to: nrz13

It is an ADN copy, and it appears that the help is not included (as i suppose us developers are suppose to know it? ...lol)

 

Is there a registry key or variable that i can set to prevent it from popping up?  I imagine that if it wasn't blank, there'd be a check box or button in regards to 'do not show this again'.

 

I did try re installing and there is no option to install help seperately.

Distinguished Mentor
nrz13
Posts: 777
Registered: ‎01-16-2007
Message 4 of 12 (4,865 Views)

Re: Blank Welcome Screen

03-29-2012 12:45 PM in reply to: lando7189

This is for AutocAD 2012, but I would guess it would work for 2013:
http://blog.jtbworld.com/2011/06/how-to-disableenable-autodesk-exchange.html

 

And yes, normally there is a checkbox in the lower-left corner and a close button in the lower-right corner.


______________________________________________________________________________________________________________________________________________________
System specs: AutoCAD 2015 64-bit SP2, Windows 7 64-bit SP1, Intel Core i7-2600K, 16GB RAM, Crucial M4 SSD, AMD FirePro V4900, 2 Dell Monitors (2560x1600)
Contributor
lando7189
Posts: 20
Registered: ‎08-24-2007
Message 5 of 12 (4,854 Views)

Re: Blank Welcome Screen

03-29-2012 12:59 PM in reply to: lando7189

Thanks... that was a step in the right direction.

 

I wound up having to go to Options -> System Tab ->  Help and Welcome Screen... and UNCHECKING "Access online content when available"... now, the help & welcome screens display as they should.... strange.

 

Thanks again for the pointer.  - Lanny

Distinguished Mentor
nrz13
Posts: 777
Registered: ‎01-16-2007
Message 6 of 12 (4,835 Views)

Re: Blank Welcome Screen

03-29-2012 07:46 PM in reply to: lando7189

You're welcome.  Glad you got it working!


______________________________________________________________________________________________________________________________________________________
System specs: AutoCAD 2015 64-bit SP2, Windows 7 64-bit SP1, Intel Core i7-2600K, 16GB RAM, Crucial M4 SSD, AMD FirePro V4900, 2 Dell Monitors (2560x1600)
New Member
snowwolf3388
Posts: 2
Registered: ‎09-09-2010
Message 7 of 12 (3,216 Views)

Re: Blank Welcome Screen

03-13-2013 11:57 AM in reply to: lando7189

I had the exact same problem you described.  I'd been closing the blank screen everyday for the last 3 months.  I followed what you said about accessing online help when available, and the issue is completely fixed.  Nice work!  I've been annoyed by this for a long time.

*Expert Elite*
mathewk
Posts: 2,792
Registered: ‎07-09-2003
Message 8 of 12 (3,192 Views)

Re: Blank Welcome Screen

03-13-2013 08:12 PM in reply to: lando7189
If you have a proxy server, this is likely causing the problem. FYI.
Matt Kolberg
Cansel - Autodesk Division
http://www.cansel.ca/
Distinguished Mentor
darawork
Posts: 832
Registered: ‎12-04-2003
Message 9 of 12 (3,177 Views)

Re: Blank Welcome Screen

03-14-2013 03:50 AM in reply to: mathewk

This happened to all our workstations when we first set them up here in the office. The problem was that they (as mentioned above) were not connecting to the internet, the proxy server was the problem. Call IT and tell them to open the ports AutoCad needs. Could be handy for DesignCenter content, Autodesk 360 access and the odd product update etc..

System information: Win7 x64 / 3DSMax Design 2015 / AutoCad 2014 / Xeon E31225 quadcore @3.10Ghz / nVidia GTX760 2GB (344.11 Driver) / 24Gb Ram / Corsair 650w
Member
dst_01
Posts: 6
Registered: ‎01-26-2013
Message 10 of 12 (2,138 Views)

Blank Welcome Screen Autodesk 2013 sent Anonymous user to proxy

07-16-2013 02:34 AM in reply to: lando7189

Seem that Autocad/Autodesk product 2013 does not sent identified user but ‘anonymous’ user to proxy. Then proxy do not allow to access ‘anonymous’ which is a good thing. I would expect that Autodesk will correct this pb...

 

The workaround to this issue is seems to be: set-up exception rules

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16732564&linkID=9240617

 

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