Autocad 2014 having problems printing/publishing fonts

[jsandau]

I am having an odd issue with AutoCAD 2014 We use a custom .shx file and one user is having problems printing it. The font will show up in autocad but when they print multiple pages or publish a large job the first couple pages will print fine, but then the rest of the pages won't have the font on them, the font will be substituted with a similar, but different one.

The user has logged on to another computer and still had the same issue, but a different user could print from that computer. I tried loggin on to the original computer with my account and I encountered the same printing problem.

Here's what I've tried so far, but nothing has worked:

Repaired AutoCAD

Uninstalling and reinstalling autocad (with the latest service packs)

The user can't even print to a PDF properly, so it is not a printer issue

I've even gave the user a brand new computer, but they are strill having problems

At this point I'm at a bit of a loss, because the issue has happened on multiple computers, but not all computers. Any Ideas?

Thanks.

[kadmonkee8 · Accepted solution]

confitm all fonts are loaded on all users pc's

the definition of the custom.shx may be different in the users support locations than everyone elses

use a similar TTF True Type Fonts to avoid this in the future

[jsandau]

That was the issue. The support location was different.

Thanks.