AutoCAD 2013/2014/2015

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 1 of 15 (4,098 Views)
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AutoCAD 2014 Crash after Install.

4098 Views, 14 Replies
04-02-2013 09:04 AM

I just downloaded AutoCAD 2014 (From the ADN site if that matters) and installed on a testing PC we have here in the office.  At first launch I was prompted with a load of fatal errors and exceptions.  Errors in document attached should be in order received.  Some of the prompts where shown multiple times.  Crash report was sent to Autodesk CER_77778194. 

 

Computer specs are:

 

Dell Precision T3500

Windows 7 pro - service pack 1 - 64 bit

2.93 GHZ Intel Xeon Processor 

12 Gig Ram

NVIDIA Quadro FX 580 card

 

Working on the system via remote desktop.  I have admin privilages.

Beta versions of Revit and Inventor also installed on same machine. 

 

Anyone else have issues?

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Hi there,

 

Wanted to follow up with anyone watching this post.  Had Autodesk helping with this one so "thank you" to them.  I had microsoft framework 4.5 installed when trying to run installation of AutoCAD 2014.  We removed that, installed 4.0, did a repair install, reset settings to default and it looked like it runs well. 

 

Note was to not have 4.5 installed when installing software they did say it was ok to install after the fact.  I have not tried this yet. 

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braudpat
Posts: 2,161
Registered: ‎12-15-2006
Message 2 of 15 (4,092 Views)

Re: AutoCAD 2014 Crash after Install.

04-02-2013 09:07 AM in reply to: kmiller

 

Hello

 

Could you try to install your ACAD 2014 64 bits on a other "clean" PC 64 bits ?

"clean PC" means (for me) : a PC without any alpha/beta software ...

 

Bye, Pat

 

Bye, Pat

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DarrenP
Posts: 7,380
Registered: ‎09-13-2007
Message 3 of 15 (4,076 Views)

Re: AutoCAD 2014 Crash after Install.

04-02-2013 10:01 AM in reply to: braudpat

also try installing it phyically at the machine without going through remote desktop

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 4 of 15 (4,071 Views)

Re: AutoCAD 2014 Crash after Install.

04-02-2013 10:02 AM in reply to: DarrenP

Sounds good. I will do some checking around and testing and will post results when find.

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 5 of 15 (3,974 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 07:33 AM in reply to: kmiller

Hi all,

 

I didn't have another system that I wanted to use for this.  I have removed the beta softwares from this system.  Did a reinstall of 2014 autocad and it still does it.  I am currently going to do a full uninstall and reinstall and see if that helps.

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 6 of 15 (3,963 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 08:28 AM in reply to: kmiller

Did full uninstall and reinstall.  that didn't help.  I also logged into the system with a different user account and still no luck after doing it's configuring. 

 

I am still running it on the same system through remote desktop. 

 

I did re-download the software from a different site to see if maybe that caused any issues so I will try to install it again.

 

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braudpat
Posts: 2,161
Registered: ‎12-15-2006
Message 7 of 15 (3,959 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 08:42 AM in reply to: kmiller

Hello

 

Install through RDP (Remote Desktop Protocol) is not a good idea ...

 

Could you try for the next Install : Click to select the Setup/install.exe, then Right button, then Run as Administrator

If Install = OK --> IDEM to launch ACAD.exe ...

 

Bye, Pat

 

Bye, Pat

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 8 of 15 (3,953 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 08:53 AM in reply to: kmiller

Sounds good.  I will try cleaning it off again to see if that makes a difference and installing it no through remote desktop.  Just have to swap around a few things so might not be this week.  If you think that is going to be OK for testing.  I really only have the one spare that I should test on.  I have another but it's very old 32 bit XP machine.

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kmiller
Posts: 262
Registered: ‎12-17-2007
Message 9 of 15 (3,942 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 10:03 AM in reply to: kmiller

Alright,

 

Spent last half hour looking at this some more.  Did full uninstall, wiped out all folders on C drive under program files, prog data, users, etc... that had anything to do with Autodesk since there is not other products of theirs on this machine. 

 

Moved the machine to a different office.  hooked to monitor, etc... logged in. 

 

Ran setup.exe as administrator.

 

Nothing... same error messages. 

 

Removed autocad profile from registry (have done this before), and AutoCAD 2014 folders from my C:\Users folder so it would think it had to configure again.

 

Nope.  Nothing.  At this point I don't know.  but it shouldn't be this hard. 

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pendean
Posts: 22,648
Registered: ‎11-06-2003
Message 10 of 15 (3,938 Views)

Re: AutoCAD 2014 Crash after Install.

04-04-2013 10:07 AM in reply to: kmiller

What other applications are installed, and what is running in the background?

Try an install on the PC as full admin while disconnected from the server and internet: anything change?

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