AutoCAD 2013/2014/2015

AutoCAD 2013/2014/2015

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Member
avonworth
Posts: 4
Registered: ‎08-20-2012
Message 1 of 7 (11,599 Views)
Accepted Solution

AutoCAD 2013 Closes immediately after loading

11599 Views, 6 Replies
08-20-2012 06:08 AM

Have a 25-key package with Autodesk, made an image, Autocad2013 worked fine on the image. Put the image on 22 computers. Every single computer originally loaded up Autocad2013 fine for the activation. Shortly after, on about half of the computers (all same specs/vid card) once AutoCad 2013 loads, the application just closes. No error messages or anything. Just closes.

 

-Turned off Aero theme

-Turned off communcations control in the registry

-Disabled the Antivirus (even though it has Autocad2013 as trusted

-tried /nohardware in the target path

-Reset the default AutoCAD2013 profile

-Repaired the application in add/remove programs

 

Inventor/Revis DOES still open and work fine. However Autocad/Arch, close instantly after the load screen is finished.

 

I have autocad 2013 working fine on a another computer, without the video card, with Aero on, with all default settings working fine. However on half the computers of my 22 computer lab, it closes on start up.

 

Windows 7 enterprise SP1, 64-bit, AMD64x2 dual core, 8gb ram, ATI basic video card

 

Thanks for any help.

 

I've been browsing around in that /ADLM directory and theres a file called ACD2013ENUAdlm and in this .txt file it looks like I found the logs of the crashes:

 

3692 2012/08/10 10:34:22 Reason=Trial license created
3692 2012/08/10 10:34:22 ComputerName=ASD
3692 2012/08/10 10:34:22 OS=6.1.7601.Service Pack 1
3692 2012/08/10 10:34:22 ShortCode=0Z156WLFFS176VXEHK9LV5ZDFA7G4R3Z
3692 2012/08/10 10:34:22 LicenseStatus=2.2.0
3692 2012/08/10 10:34:22 ExpirationDate=2012/09/09
3528 2012/08/13 14:29:57 Reason=License repair
3528 2012/08/13 14:29:57 ComputerName=HSCAD-01
3528 2012/08/13 14:29:57 OS=6.1.7601.Service Pack 1
3528 2012/08/13 14:29:57 ShortCode=VFVJ6VNVG42V1RYSVKQ5Q1AW3SL8ER3Z
3528 2012/08/13 14:29:57 LicenseStatus=5.2.1
3528 2012/08/13 14:29:57 ExpirationDate=2012/08/20
3528 2012/08/13 14:29:57 Usage=N/A
3528 2012/08/13 14:29:57 Behavior=N/A
3260 2012/08/13 14:40:03 Reason=Fatal error
3260 2012/08/13 14:40:03 ComputerName=HSCAD-01
3260 2012/08/13 14:40:03 OS=6.1.7601.Service Pack 1
3260 2012/08/13 14:40:03 File=AdlmIntSATSLicense.cpp,Line=467
3260 2012/08/13 14:40:03 VendorID=2 [ADLMACT]
3260 2012/08/13 14:40:03 VendorError=2 [An operation is cancelled]
3260 2012/08/13 14:40:03 Reason=Fatal error
3260 2012/08/13 14:40:03 ComputerName=HSCAD-01
3260 2012/08/13 14:40:03 OS=6.1.7601.Service Pack 1
3260 2012/08/13 14:40:03 File=AdlmIntSATSLicense.cpp,Line=473
3260 2012/08/13 14:40:03 AdlmIntError=19 [The license checkout was cancelled by the user]

 

2532 2012/08/20 09:38:57 ComputerName=HSCAD-01
2532 2012/08/20 09:38:57 OS=6.1.7601.Service Pack 1
2532 2012/08/20 09:38:57 File=AdlmIntSATSLicense.cpp,Line=1387
2532 2012/08/20 09:38:57 AdlmIntError=38 [Error getting license usage and behavior]

 

etc...etc...


3276 2012/08/20 09:46:42 Reason=Fatal error
3276 2012/08/20 09:46:42 ComputerName=HSCAD-01
3276 2012/08/20 09:46:42 OS=6.1.7601.Service Pack 1
3276 2012/08/20 09:46:42 File=AdlmIntSATSLicense.cpp,Line=1387
3276 2012/08/20 09:46:42 AdlmIntError=38 [Error getting license usage and behavior]
2612 2012/08/20 09:47:32 Reason=Fatal error
2612 2012/08/20 09:47:32 ComputerName=HSCAD-01
2612 2012/08/20 09:47:32 OS=6.1.7601.Service Pack 1
2612 2012/08/20 09:47:32 File=AdlmIntSATSLicense.cpp,Line=1387
2612 2012/08/20 09:47:32 AdlmIntError=38 [Error getting license usage and behavior]

The line of "The license checkout was cancelled by the user" I was working with someone else at the time and I believe that they may have clicked out of the initial activation screen.

 

Almost 100% sure the activation error/license fail corrupted the installation. In addition to this, if you go back 1 directory there's another directory with a file that lists all the error codes as well. Pretty neat stuff.

 

reimaged all of the failing computers and 8/9 of them worked so far today. 

 

it would be nice if Activation was easier...Seems like a lot of work to activate after the image instead of backing it up after activation.

Valued Mentor
tim.turner
Posts: 1,674
Registered: ‎04-26-2005
Message 2 of 7 (11,580 Views)

Re: AutoCAD 2013 Closes immediately after loading

08-20-2012 07:32 AM in reply to: avonworth

I had a problem where it would crash immediately when any file was opened. Below is the Autodesk fix that worked for that problem.

 

- Click Start
- Click Autodesk
- Click AutoCAD 2013
- Click "Restore to Default Settings" then follow the command prompts.

Member
avonworth
Posts: 4
Registered: ‎08-20-2012
Message 3 of 7 (11,574 Views)

Re: AutoCAD 2013 Closes immediately after loading

08-20-2012 08:12 AM in reply to: tim.turner

Tim,

 

Thanks for the response. I saw that in another thread and gave it a try. It hasn't worked for me yet on any of the units. I'm going to try and reinstall Autocad.

Valued Mentor
tim.turner
Posts: 1,674
Registered: ‎04-26-2005
Message 4 of 7 (11,559 Views)

Re: AutoCAD 2013 Closes immediately after loading

08-20-2012 10:38 AM in reply to: avonworth

Well good luck, I am giving up on it. I tried to edit the enterprise cui and it now will not run again until I reset to default. I think this '13 has topped the previous legendary worst release; R13.

Member
avonworth
Posts: 4
Registered: ‎08-20-2012
Message 5 of 7 (11,537 Views)

Re: AutoCAD 2013 Closes immediately after loading

08-21-2012 02:44 PM in reply to: avonworth

I've been browsing around in that /ADLM directory and theres a file called ACD2013ENUAdlm and in this .txt file it looks like I found the logs of the crashes:

 

3692 2012/08/10 10:34:22 Reason=Trial license created
3692 2012/08/10 10:34:22 ComputerName=ASD
3692 2012/08/10 10:34:22 OS=6.1.7601.Service Pack 1
3692 2012/08/10 10:34:22 ShortCode=0Z156WLFFS176VXEHK9LV5ZDFA7G4R3Z
3692 2012/08/10 10:34:22 LicenseStatus=2.2.0
3692 2012/08/10 10:34:22 ExpirationDate=2012/09/09
3528 2012/08/13 14:29:57 Reason=License repair
3528 2012/08/13 14:29:57 ComputerName=HSCAD-01
3528 2012/08/13 14:29:57 OS=6.1.7601.Service Pack 1
3528 2012/08/13 14:29:57 ShortCode=VFVJ6VNVG42V1RYSVKQ5Q1AW3SL8ER3Z
3528 2012/08/13 14:29:57 LicenseStatus=5.2.1
3528 2012/08/13 14:29:57 ExpirationDate=2012/08/20
3528 2012/08/13 14:29:57 Usage=N/A
3528 2012/08/13 14:29:57 Behavior=N/A
3260 2012/08/13 14:40:03 Reason=Fatal error
3260 2012/08/13 14:40:03 ComputerName=HSCAD-01
3260 2012/08/13 14:40:03 OS=6.1.7601.Service Pack 1
3260 2012/08/13 14:40:03 File=AdlmIntSATSLicense.cpp,Line=467
3260 2012/08/13 14:40:03 VendorID=2 [ADLMACT]
3260 2012/08/13 14:40:03 VendorError=2 [An operation is cancelled]
3260 2012/08/13 14:40:03 Reason=Fatal error
3260 2012/08/13 14:40:03 ComputerName=HSCAD-01
3260 2012/08/13 14:40:03 OS=6.1.7601.Service Pack 1
3260 2012/08/13 14:40:03 File=AdlmIntSATSLicense.cpp,Line=473
3260 2012/08/13 14:40:03 AdlmIntError=19 [The license checkout was cancelled by the user]

 

2532 2012/08/20 09:38:57 ComputerName=HSCAD-01
2532 2012/08/20 09:38:57 OS=6.1.7601.Service Pack 1
2532 2012/08/20 09:38:57 File=AdlmIntSATSLicense.cpp,Line=1387
2532 2012/08/20 09:38:57 AdlmIntError=38 [Error getting license usage and behavior]

 

etc...etc...


3276 2012/08/20 09:46:42 Reason=Fatal error
3276 2012/08/20 09:46:42 ComputerName=HSCAD-01
3276 2012/08/20 09:46:42 OS=6.1.7601.Service Pack 1
3276 2012/08/20 09:46:42 File=AdlmIntSATSLicense.cpp,Line=1387
3276 2012/08/20 09:46:42 AdlmIntError=38 [Error getting license usage and behavior]
2612 2012/08/20 09:47:32 Reason=Fatal error
2612 2012/08/20 09:47:32 ComputerName=HSCAD-01
2612 2012/08/20 09:47:32 OS=6.1.7601.Service Pack 1
2612 2012/08/20 09:47:32 File=AdlmIntSATSLicense.cpp,Line=1387
2612 2012/08/20 09:47:32 AdlmIntError=38 [Error getting license usage and behavior]

The line of "The license checkout was cancelled by the user" I was working with someone else at the time and I believe that they may have clicked out of the initial activation screen.

 

Almost 100% sure the activation error/license fail corrupted the installation. In addition to this, if you go back 1 directory there's another directory with a file that lists all the error codes as well. Pretty neat stuff.

 

reimaged all of the failing computers and 8/9 of them worked so far today. 

 

it would be nice if Activation was easier...Seems like a lot of work to activate after the image instead of backing it up after activation.

Member
avonworth
Posts: 4
Registered: ‎08-20-2012
Message 6 of 7 (11,387 Views)

Re: AutoCAD 2013 Closes immediately after loading

09-18-2012 08:30 AM in reply to: avonworth

I'm really disappointed with Autodesk company. I feel like the entire activation process is really poor the way it's designed and set up. I hope in the future you can design a better way to do activations.

 

If other companies sold AutoCAD or a similar product, I would not buy from Autodesk again. The service is terrible. The activation codes never work, activation screen says key has been activated too many times. The key is permanent and only activated on 20 computers, when its a 25 key-license.

 

I really don't like this Autodesk company anymore. I really feel bad for anyone that works for such a failing company in Autodesk. Surely the activation process could be simplier and more effictive. It should be their new priority to fix because it's so bad and such a joke.

 

Why are keys split into either standalone or networked? Why can't you just have 1 key for each location (buyer) with "xx" amount of licenses on that key?

 

Disappointed with the bad company.

Active Contributor
mjroha
Posts: 42
Registered: ‎12-09-2005
Message 7 of 7 (9,350 Views)

Re: AutoCAD 2013 Closes immediately after loading

04-20-2013 07:23 AM in reply to: avonworth

I know that this is an old thread, but I wanted to add my solution for this same issue with both Revit and Inventor on my computer.  I had the Flexnet service disabled on mine, so it couldn't start to verify the licensing.  I set the service to Manual, and Revit started the service and verified the licensing.

 

Mike

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