AutoCAD 2013/2014/2015

AutoCAD 2013/2014/2015

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Product Support
luconceicao
Posts: 583
Registered: ‎11-07-2007
Message 11 of 18 (2,004 Views)

Re: Acad13 keeps crashing

09-21-2012 08:48 AM in reply to: DorianPartridge

Hi,

Do you have HP plotters?

There is a newish driver that has helped in some cases, you could give it a try (if you have an HP plotter).

The driver is the Universal Print driver for Windows PCL6.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ds-993... - this version is for 64-bit OS.

 

Please let us know if you still need assistance.

Cheers,

Luciane

 

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

Contributor
DorianPartridge
Posts: 12
Registered: ‎09-18-2012
Message 12 of 18 (2,003 Views)

Re: Acad13 keeps crashing

09-21-2012 08:50 AM in reply to: luconceicao
Will add this the list things to do. Will post outcome soon Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk
Product Support
luconceicao
Posts: 583
Registered: ‎11-07-2007
Message 13 of 18 (1,975 Views)

Re: Acad13 keeps crashing

09-26-2012 08:57 AM in reply to: luconceicao

Hi,

Did you have any luck resolving this issue?

Cheers,

Luciane

Contributor
DorianPartridge
Posts: 12
Registered: ‎09-18-2012
Message 14 of 18 (1,969 Views)

Re: Acad13 keeps crashing

09-26-2012 11:47 PM in reply to: luconceicao
Hi, No I am still having issues. I have tried all the suggestions yet when I close a drawing or R13 down it still stops working. Dorian Partridge , Draughtsman For; Piper Joinery Ltd, part of the Morrisroe Group 55 Mabledon Avenue, Ashford, Kent, TN24 8BN * Phone: 01233 643625 * Fax: 01233 610595 * Mob: 07714772940 * E-mail :dorian@piperjoinery.co.uk Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk
Product Support
luconceicao
Posts: 583
Registered: ‎11-07-2007
Message 15 of 18 (1,959 Views)

Re: Acad13 keeps crashing

09-27-2012 09:05 AM in reply to: DorianPartridge

Hi,

 

Ddi you send an error report to Autodesk?

If you did, let me know the email address that you informed in the report so that I can try to find it.

If you prefer, send me your email address in a private message.

 

Cheers,

Luciane

Contributor
DorianPartridge
Posts: 12
Registered: ‎09-18-2012
Message 16 of 18 (1,944 Views)

Re: Acad13 keeps crashing

09-27-2012 11:54 PM in reply to: DorianPartridge
Hi Luciane An error report went yesterday my email address is dorian@piperjoinery.co.uk Thanks Dorian Scanned and filtered by MPR IT Solutions powered by MacAfee. www.mpr-it.co.uk
Product Support
luconceicao
Posts: 583
Registered: ‎11-07-2007
Message 17 of 18 (1,912 Views)

Re: Acad13 keeps crashing

10-01-2012 06:22 AM in reply to: DorianPartridge

Hi,

I found your report, thank you.

Do you have the steps to reproduce the issue?

It looks like this happens when there are XREFs in use.

Please try recovering all the files (including XREFs) to see if you get better results.

It also looks like this happens when multiple files are open and you plot and then close some of them.

We are looking for detailed steps to reproduce the issue, so any detail you have is appreciated.

 

It is also a good idea to install the service pack:

AutoCAD 2013 SP 1.1: http://usa.autodesk.com/getdoc/id=DL20327837

 

Cheers,

Luciane

Contributor
DorianPartridge
Posts: 12
Registered: ‎09-18-2012
Message 18 of 18 (1,832 Views)

Re: Acad13 keeps crashing

10-17-2012 11:50 PM in reply to: DorianPartridge

To anybody that has been following this post the problem was narrowed down to a HP driver issue with HP Designjet 500, the following driver was installed 'PCL3 driver for Vista 64-bit (as the old HP Designjet 500 will not be
compatible with the PCL6 drivers I suggested earlier).

 

This the link to the driver used to resolve the problems

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=it&prodTypeId=18...

 

Many thanks to Autodesk's Luciane for her help

 

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