2015 Plot Preview Extremely slow

jbcw · ‎05-30-2014

Hello,

We are having problems with two new PCs that have just been upgraded to AutoCAD 2015, from Architecture Desktop 2006. On one PC, when we perform a plot preview, it takes anywhere from 1-4 minutes to load the preview, and then another 1-4 to start the plot job.

The second PC is a little faster. On 2006 the print previews and jobs ran MUCH faster.

Just as a note, on the PC that previews faster, the preview loads up a white background with black lines, and the slower PC renders a black preview with white lines. I dont know if this signifies some sort of difference in rendering.

It does this no matter what plotter is selected, regardless if it's hardware or a PDF writer.

I have cleared the Plotters folder, made sure background plotting is disabled, and have tried disabling system printers.

I found the help section of the PREVIEW command references the 3DCONFIG command. I have run this and generated a Tuner Log from each PC.

The only differences between the two logs is that the faster PC has more entries under the Process Information > Loaded ARX and CRX Modules section at the bottom.

Modules on the faster PC and not the slower:

acopm.arx
Acpi.arx
acobjclassimp.arx
AcOcSchemaUtil.arx
acopmext.arx
AcPEXCtl.arx
acplotgui.arx
acpltstamp.crx
acjscorestub.crx

Does this have anything to do with it? Can I load these modules manually if they're supposed to be loaded? Does anyone have any ideas?

Official Autodesk support seems basically nonexistant.

THANK YOU for any ideas or tips. Troubleshooting this issue has been extremely time consuming.

justshutup · ‎05-30-2014

@jbcw wrote:
Hello,
We are having problems with two new PCs that have just been upgraded to AutoCAD 2015, from Architecture Desktop 2006. On one PC, when we perform a plot preview, it takes anywhere from 1-4 minutes to load the preview, and then another 1-4 to start the plot job.
The second PC is a little faster. On 2006 the print previews and jobs ran MUCH faster.

Just as a note, on the PC that previews faster, the preview loads up a white background with black lines, and the slower PC renders a black preview with white lines. I dont know if this signifies some sort of difference in rendering.

It does this no matter what plotter is selected, regardless if it's hardware or a PDF writer.
I have cleared the Plotters folder, made sure background plotting is disabled, and have tried disabling system printers.

I found the help section of the PREVIEW command references the 3DCONFIG command. I have run this and generated a Tuner Log from each PC.
The only differences between the two logs is that the faster PC has more entries under the Process Information > Loaded ARX and CRX Modules section at the bottom.

Modules on the faster PC and not the slower:
acopm.arx
Acpi.arx
acobjclassimp.arx
AcOcSchemaUtil.arx
acopmext.arx
AcPEXCtl.arx
acplotgui.arx
acpltstamp.crx
acjscorestub.crx

Does this have anything to do with it? Can I load these modules manually if they're supposed to be loaded? Does anyone have any ideas?
Official Autodesk support seems basically nonexistant.

THANK YOU for any ideas or tips. Troubleshooting this issue has been extremely time consuming.

What are the specs on your new computers?

jbcw · ‎05-30-2014

16GB RAM

NVIDIA Quadro K600 GPU

Intel Xeon E3-1270 CPU

Hard drive is SSHD

pendean · ‎05-30-2014

We all gave plain AutoCAD 2015: any chance you can post one of those files?

jbcw · ‎06-04-2014

Here is the tuner log from the PC with FASTER plot preview:

Card name: NVIDIA Quadro K600
Driver version: 9.18.13.3182
Tuning Date: 5/28/2014
Virtual device: Dx11 (Hardware)
The card and driver meets the recommended requirement.

Display Adapters:
NVIDIA Quadro K600 (Primary)
NVIDIA Quadro K600
NVIDIA Quadro K600
NVIDIA Quadro K600
RDPDD Chained DD
RDP Encoder Mirror Driver
RDP Reflector Display Driver

Certification:
Hardware Available True
Hardware Recommended True
Status 2
Hardware ID 2
Hardware Feature Level 50
Software Feature Level 50

General Options:
Adaptive Degradation True
Discard Backfaces True
Dynamic Tessellation True
Generate Vertex Normals False
Handedness Right
Maximum LODs 6
Redraw on Window Expose True
Surface Tessellation Tolerance 92
Transparency MediumQuality

Additional System Information:
ComputerSystem
Manufacturer Hewlett-Packard
Model HP Z230 SFF Workstation
NumberOfProcessors 1
TotalPhysicalMemory 16965595136

Processor
MaxClockSpeed 3501
Name Intel(R) Xeon(R) CPU E3-1270 v3 @ 3.50GHz
NumberOfCores 4
NumberOfLogicalProcessors 8
Revision 15363

OperatingSystem
Name Microsoft Windows 7 Professional |C:\windows|\Device\Harddisk0\Partition4
OSLanguage 1033
ServicePackMajorVersion 1
ServicePackMinorVersion 0
TotalSwapSpaceSize
TotalVirtualMemorySize 33134064
Version 6.1.7601

DiskDrive0
Model MTFDDAK1 MTFDDAK128MAM-1J SCSI Disk Device
Name \\.\PHYSICALDRIVE0
Size 128034708480

DiskDrive1
Model WDC WD10EZEX-60ZF5A0 SCSI Disk Device
Name \\.\PHYSICALDRIVE1
Size 1000202273280

DesktopMonitor
MonitorManufacturer HP
MonitorType HP w1907 Wide LCD Monitor
Name HP w1907 Wide LCD Monitor
ScreenHeight 900
ScreenWidth 1440

DisplayConfiguration
DeviceName NVIDIA Quadro K600
DisplayFrequency 60
DriverVersion 9.18.13.3182
PelsHeight 768
PelsWidth 1024

VideoController
AdapterDACType Integrated RAMDAC
AdapterRAM 1073741824
ConfigManagerErrorCode 0
CurrentHorizontalResolution 1440
CurrentVerticalResolution 900
DriverDate 20131111000000.000000-000
DriverVersion 9.18.13.3182
InstalledDisplayDrivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Name NVIDIA Quadro K600
Status OK
TimeOfLastReset
VideoArchitecture 5
VideoModeDescription 1440 x 900 x 4294967296 colors

Process Information:
Loaded ARX and CRX Modules
acapp.arx
acapp.crx
acgsconfig.arx
acgsconfig.crx
acvmtools.crx
accloudconnect.crx
acismui.arx
acismui.crx
aecloader.arx
aeccore.crx
acETransmitui.arx
aclaunchnfw.arx
acsign.arx
acltutil.arx
acsavevp.arx
acopm.arx
Acpi.arx
acobjclassimp.arx
AcOcSchemaUtil.arx
acopmext.arx
AcFdUi.arx
AcPEXCtl.arx
acdim.arx
acdim.crx
acexperience.arx
acpublish.crx
acplotgui.arx
acpltstamp.crx
acseek.arx
acjscorestub.crx

Effects:
ACAD_LineSmoothing supported turned on
ACAD_PerPixelLighting supported turned on
ACAD_AdvancedMaterial supported turned on
ACAD_FullShadows supported turned on
ACAD_TextureCompression supported turned off

Tuner log from PC with SLOWER plot preview: