FATAL ERROR: Unhandled e06d7363h Exception at fe638b9ch

[almazmah]

Hi,

Last two days I got a "FATAL ERROR: Unhandled e06d7363h Exception at fe638b9ch" every time I try to work with my project. Recently I have installed Revit 2014, may this cause the problem?

My computer parameters are:

- Processor / Type Core i7- 4790K
- Processor / Clock Speed 3.6 GHz
- Mainboard / Chipset Type Intel Z97 Express
- RAM / Total Installed Size 8 GB
- Graphics Controller NVIDIA GeForce GTX 750 Ti
- Video Memory / Installed Size 2 GB
- Operating System Microsoft Windows 8.1 64-bit

Thank you for your help.

[matthew.d]

Hi @almazmah,

Welcome to the community!

Sorry to hear about the issue. Have you tried resetting your user settings? Note: This will set things back to default and any customization will be lost. Also, try updating your graphics card driver.

[braudpat]

Hello @almazmah

Are you speaking about AutoCAD ?

If YES, which version with which SP ?

If YES, please open your DWGs in RECOVER Mode ... to see if some errors are found and corrected !?

Re-Save your DWGs and test again ...

Regards, Patrice (I am not an Autodesk Advisor)

[almazmah]

Hi Matt,

Thank you for your message. I have triedd to reset user settings - error still occurs.

I have updated driver until final version 353.62 for NVIDIA and already uninstalled Revit by supposing it was a reason for errors (before installation there weren't errors) - doesn't help.

Hope to hear from you soon.

Almaz.

[almazmah]

Hi Patrice,

The version I'm using now is 2016. The SP is not known.

The screenshot is below.

Will see if there any errors happen.

Best regards,

Almaz.

[almazmah]

Just tried again: error happens as usually.

[almazmah]

Just tried again: the error still occurs.

[almazmah]

Now I have another error:

FATAL ERROR: Unhandled e06d7363h Exception at fdfd8b9ch

Any more ideas would be appreciated.

Thanks

[matthew.d · Accepted solution]

Hi @almazmah,

Sorry to hear about the new issue, let's try a couple of things:

• Try reinstalling latest .NET framework.
• Try reinstalling 3ds Max from the virtual agent with your antivirus disabled.
• Try reinstalling Microsoft Visual C++
• Try reinstalling DirectX

[almazmah]

Hello Matt,

Thank you very much for your message. 

Following your instructions I have reinstalled the latest versions of .NET framework ant DirectX. Till now the system works perfectly.

I wish you a great day,

With best regards,

Almaz.