AutoCAD 2010/2011/2012

Valued Contributor
Posts: 69
Registered: ‎11-07-2010
Message 1 of 5 (222 Views)

No access to help files

222 Views, 4 Replies
01-28-2013 09:39 AM

AC 2012, Win 7, 64


This is strange. I've had no problems before accessing the help files, but now I have no access at all.


If I click the help button, the command runs, but nothing happens. Trying a search has the same effect.


When I check the options, System tab, Access online content is greyed out.


Regardless of which offline help browser option I choose, it stays that way.


Please tell me this is something simple that doesn't require a reinstall.


Thx in advance.

Posts: 216
Registered: ‎09-10-2012
Message 2 of 5 (208 Views)

Re: No access to help files

01-28-2013 01:14 PM in reply to: johnshort

I am not sur eof the problem but there is a similar thread ongoing at the moment also


You might find something there

Valued Contributor
Posts: 69
Registered: ‎11-07-2010
Message 3 of 5 (189 Views)

Re: No access to help files

01-29-2013 12:22 PM in reply to: Nik-D

Good info, but no help.


I used to be able to select help, and the first page that opened was the help/apps page. now nothing.

Distinguished Contributor
Posts: 143
Registered: ‎08-06-2008
Message 4 of 5 (178 Views)

Re: No access to help files

01-29-2013 10:07 PM in reply to: johnshort



TRY this please......From OPTIONS command, go for the last tab Profiles and set current any unnamed profile. then try to get help from CAD and see is ir work ?:smileysurprised:


i face it in the past and it's work



Please mark this as the solution if it resolves your issue.Kudos gladly accepted. ⇘
Product Support
Posts: 226
Registered: ‎10-20-2011
Message 5 of 5 (158 Views)

Re: No access to help files

01-31-2013 05:36 PM in reply to: imadhabash


Are you still having problems with this? If so, can you test Help in another AutoCAD profile and post the results? You can do this as follows:

  • When in AutoCAD 2012
  • At the Command Line, type Options
  • In the Options dialog, select the Profiles tab
  • In the Profiles tab, select the current profile (there may only be one)
  • Click "Add to List" (This allows you to make a copy)
  • Give the copy an unique name and click Apply and Close
  • Select the newly created profile, Click Set Current
  • Click Reset
  • Click Apply
  • Click OK.



Please let us know if your questions have been answered by selecting, "Accept as Solution"

Volker Cocco
Support Specialist
Product Support
Autodesk, Inc.

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