Fatal Error: Unhandled Access Violation Writing

[nwclienttech]

I have a client that Gets the following error when she goes to save the drawing

"Fatal Error: Unhandled Access Violation Writing 0x6cee94e0 Exception at 6cee94e0h"

She is currently using AutoCAD 2011

Windows 7

Video Card: Nvidia Quadro FXVideo

I've tried the following without success

- Changing Windows Areo Them to Default Theme

- Changing to a more up-to-date video card

- Proforming a clean install of "AutoCAD"

- Changed the Incremental Save Percentage to 0.

Any assistance with this would be very helpful

[Alfred.NESWADBA]

Hi,

>> Gets the following error when she goes to save the drawing

Every drawing? Have you tried to create a new one, draw just one line and save it?

Have you tried to save it local?

Does the folder to save to has all permissions (what happens if you start AutoCAD by right-click and use option "start as administrator"?)

And last but not least: have you tried to disable the antivirus-software?

- alfred -

[nwclienttech]

Hello,

Its not every drawing it seems to happen with random drawings the only thing in common is there all on the network. 

I havent tried to save it locally but other users can access the same drawing and dont have this issue.

The user does have full permission to where she is saving it to.

I havent tried disabling Antivirus but again other users have the same antivirus and are not getting this issue.

[Alfred.NESWADBA]

Hi,

if other users can save on network, then it might be another driver/another network-board/a defect on the network line/something wrong with network stattings for that user/on that workstation.

If other users can save with enabled antivirus software, then they might have other rules running, other versions of database, ...

It is great to know that other workstations and other users can save, but you should try that things with that special user too, to compare it and isolate the problem. First isolate is it the type of drawings, the user or the workstation (e.g. let the user work one day on another workstation with the own login, then one day with another login on another workstation and at least with anohter login on the own workstation ... if it's a day, less or more depends on the reproducability).

Good luck, - alfred -

[nwclienttech]

Just spoke with the user and shes still having the issue,

I disabled the Antivirus on friday and the client did try saving the file locally rather then the network.

Any other suggestions?

[Alfred.NESWADBA]

Hi,

>> Any other suggestions?

the other suggestion to swap the login-user? (as desribed in my previous post).

- alfred -

[nwclienttech]

The problem with that is she's the only heavy AutoCAD user. Everyone else on her team only uses it sparingly. I have had her try using AutoCAD on another PC and we have also built a brand new PC for her with the same problems.

Update on pervious post:
The error she got was slightly different then the one she was getting previously.
This time she got the following error:
Fatal Error: Unhandled c0000096h Exception at 5d396c40h

[Alfred.NESWADBA]

Hi,

>> I have had her try using AutoCAD on another PC and we have also built a brand new PC for her

So a new workstation, that includes a new installation too ... and the error again occurs.

Then it's not hardware specific, the first step is done (as long as it's not the same hardware with the same drivers).

So it might depend on drawing content, on her permissions, on tools or applications installed (only) on her system (and not on systems from other users).

If you are working with Windows user profiles on server can you create a new user account and let her work with that new account, just to make sure it's nothing depending on existing profiles (would not make sense to change the workstation and then import a (maybe) defect user profile).

Also make sure that there are no tools/apps installed on top of AutoCAD ... and if they are needed which apps are these?

At least (for now): if there are any specific drawings opened when the crash occurs, can you upload one or two of that drawings, maybe anyone here finds some issues within the drawing(s).

- alfred -

[EDIT] one additional question: what type of network does the customer have? And what storage is used for saving the drawings? [/EDIT]

[pendean]

You wrote: "... seems to happen with random drawings ..."

Sadly, there is no universal fix for a random occurance. You will need to work closely with the user (aka be at the PC) and do the following:
- Once a crash is trigered, document what triggered it, open the culprit file and try to recreate the circumstance of the crash right away. Does it crash?

- If you can recreate the crash, document the trigger action and the file and post back here with those details and a ccopy of the DWG file (if you can).

- If you can't recreate the crash at will, you will be required to observe the PC performance while AutoCAd is being used to identify what trigger Windows executes a crash. As you know, it is WIndows that crashes a program, or else your entire system goes away.

Here is a few dozen reasons why AutoCAD crashes if you want to read through them:

https://www.google.com/?gws_rd=ssl#q=autocad+crashes

Good luck. Remember: there is no universal fix for a random occurance.