AutoCAD 2010/2011/2012

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Member
tony_19_87
Posts: 3
Registered: ‎08-22-2011
Message 1 of 4 (521 Views)

Error working CAD2012

521 Views, 3 Replies
08-22-2011 10:24 AM

Hello everyone.
I could help, what happens is I'm working on CAD2012 and sometimes I get the following message and then closes ...


 

error.jpg

Product Support
Joshua.Benoist
Posts: 518
Registered: ‎08-23-2006
Message 2 of 4 (490 Views)

Re: Error working CAD2012

08-23-2011 09:51 AM in reply to: tony_19_87

We need more info.  Operating system?  32 or 64-bit?  Graphics card?  RAM?  What was the email address that the crash report was submitted under (Send that direct to me for privacy (Joshua.Benoist@autodesk.com))  Does this crash occur when using just one particular drawing?  One project?  Just one workstation?  All workstations in office?  How frequent does this occur?  Has this crash occurred since you originally installed 2012, or did it start later?  Have you tried a repair?  have you tried a re-install?  Have someone new log onto the computer.  Windows will generate a new user profile.  Then launch AutoCAD.  It will generate a new user profile, and kick off the secondary installer.  See if the crash still occurs in the new user account.



Joshua Benoist, PE
Senior Support Specialist
Product Support
Autodesk, Inc.

Member
tony_19_87
Posts: 3
Registered: ‎08-22-2011
Message 3 of 4 (481 Views)

Re: Error working CAD2012

08-23-2011 10:47 AM in reply to: Joshua.Benoist

We need more info. 

Operating system?  Windows XP SP3 32 Bits

 

Graphics card?  Onboard. Intel G51 Express Chipset

 

RAM?  Kingston 4 GB DDR3 1333MHZ

 

What was the email address that the crash report was submitted under (Send that direct to me for privacy (Joshua.Benoist@autodesk.com))  Antonio.Guerrero@WET-Group.com

 

Does this crash occur when using just one particular drawing?  One project?  Appears out of nowhere...

 

Just one workstation?  All workstations in office?   They have 2 licenses of CAD 2012, both shows this failure.

 

How frequent does this occur? Frequently

 

Has this crash occurred since you originally installed 2012, or did it start later?  From the first day of installation ...

 

Have you tried a repair?  YES…

 

have you tried a re-install?  YES…

 

Have someone new log onto the computer.  Windows will generate a new user profile. 

Then launch AutoCAD.  It will generate a new user profile, and kick off the secondary installer.  See if the crash still occurs in the new user account.

 

It created a new profile and followed the failure.



Member
tony_19_87
Posts: 3
Registered: ‎08-22-2011
Message 4 of 4 (452 Views)

Re: Error working CAD2012

08-25-2011 01:46 PM in reply to: tony_19_87

My other email is

tony_19_87@hotmail.com

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