civil 3d crashes on startup

[mikecharbel]

iam using Civil 3d 2013

when i try to start civil 3d an error message appears :

FATAL ERROR : unhandled access violation reading 0xffffffff exception at f20a241eh

i tried "repair" and "reinstall" and it is still crashing on startup

please help

thank you

[pendean]

Error message means nothing sadly: did this just start? What changed with your setup? What is your PC specs and OS?

[mikecharbel]

i dont know what changed with my setup , what do you mean ?

you can find attached pc specs and os

thank you

[braudpat]

Hello

Just an idea, could you install the SP 2 for CIVIL 2013 :

http://knowledge.autodesk.com/support/autocad-civil-3d/downloads/caas/downloads/content/autocad-civi...

Then launch CIVIL 2013 + SP 2 ...

... If OK ... please could you open your DWGs in RECOVER Mode and then Re-Save with an OTHER Name and then TEST ...

Please NEVER rewrite the original filename !!

[mikecharbel]

yesss that works

thank you very much 🙂

[braudpat · Accepted solution]

Hello

You are happy ... I am happy ...

So OK , please mark "Accept as Solution" and/or Kudos gladly accepted ...

[mikecharbel]

sure 🙂

thank you again